Full-Time

Customer Support Agent

HCF Canada

Confirmed live in the last 24 hours

Clipboard Health

Clipboard Health

1,001-5,000 employees

Connects healthcare professionals with facility shifts

Data & Analytics

Entry

Remote in Canada

Required Skills
Customer Service
Requirements
  • Minimum 20Mbps wired internet connection
  • CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
  • RAM: minimum 16GB or higher
  • Boot Drive: using SSD
  • Wired headset
  • Quiet working environment
  • Steady power and internet
Responsibilities
  • Process customer contact and deliver prompt solutions through phone, chat, and email
  • Communicate and collaborate with different departments
  • Investigate, research, and resolve customer issues
  • Handle tough and dissatisfied customers politely and professionally
  • Track and follow up on all customer requests in a timely manner
  • Manage conflicting priorities
  • Provide outstanding and exceptional customer service
  • Must have weekend availability

Clipboard Health uses technology to bridge the gap between healthcare facilities and professionals, such as CNAs, LVNs, RNs, and more, in multiple locations across the U.S. By addressing the nationwide shortage of nurses, this platform not only fosters professional growth opportunities for new nursing graduates but also ensures top facilities are staffed adequately. This focus on efficiently meeting both healthcare needs and professional opportunities makes it an attractive workplace that is actively contributing to solving critical staffing issues in the healthcare industry.

Company Stage

Series C

Total Funding

$144.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

19%

1 year growth

51%

2 year growth

201%