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Senior Customer Success Manager, Nyc
Posted on 3/30/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
MongoDB
Sales
Requirements
  • Proven experience working in a Customer Success, Account Management, or similar customer-focused role
  • Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
  • A mind for technology! We'll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
  • High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
  • A passion for partnership and collaboration! You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS brand across our entire organization
  • Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
  • Risk Mitigator - identifying blockers to success and preventing long term churn
  • Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
  • Account Strategist - helping MongoDB see where the customer's business is going
  • Business Builder - finding opportunities for your customers to adopt new features and open new use cases
Responsibilities
  • Build active and meaningful relationships with customers, working closely with other MongoDB partners
  • Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
  • Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
  • Optimally identify and mitigate risk of churn
  • Ensure high customer satisfaction and referenceability
  • Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program
Desired Qualifications
  • Prior exposure to database, cloud and infrastructure technology is a plus
MongoDB

1,001-5,000 employees

Modern, general-purpose database platform
Company Overview
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data
Benefits
  • Family Support Programs
  • Flexible PTO
  • Fertility and Adoption Assistance
  • Employee Affinity Groups
  • Transgender Benefits and Support
  • Mental Health
  • Wellness Events and Programs
  • Global Mobility
Company Values
  • Think Big, Go Far
  • Make It Matter
  • Build Together
  • Embrace the Power of Difference
  • Be Intellectually Honest
  • Own What You Do