Full-Time

IT Support Specialist

Posted on 8/20/2026

Collegis Education

Collegis Education

201-500 employees

Education consulting turning data into impact

No salary listed

St. Louis, MO, USA

In Person

Periodic travel to remote sites may be required for on-site support.

Bachelor's

Category
Customer Experience & Support (1)
IT & Security (1)
Required Skills
PowerShell
LDAP
Microsoft Windows
Computer Networking
SCCM

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Requirements
  • Minimum 2 years of experience supporting Windows and Mac operating systems in a corporate or campus environment.
  • Thorough knowledge of Windows desktop operating systems and basic office applications.
  • Experience administering user and group objects in Active Directory.
  • Experience administering Office 365 and Exchange mailboxes.
  • Ability to provide after-hours support.
  • Strong interpersonal and communication skills.
  • Attention to detail, with a focus on process adherence and organizational skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and within a team environment.
  • Periodic travel may be required to remote sites for on-site support.
Responsibilities
  • Maintain excellent customer service and professional communication in face-to-face, phone, email, and chat interactions.
  • See assigned cases and tasks through to completion by documenting troubleshooting steps for each support request.
  • Ensure user expectations are met and issues are fully resolved after completion.
  • Achieve productivity metrics and follow standardized processes.
  • Adhere to and enforce company and client information security policies.
  • Act as the data steward for administered applications to reduce the risk of theft, fraud, or misuse of information assets.
  • Maintain and support a mixed PC and Mac technology environment.
  • Diagnose and repair telecommunications and networking infrastructure, partnering with the Network team for guidance.
  • Develop Standard Operating Procedures and FAQs and maintain knowledgebase content with ITSS staff and leadership.
  • Support user accounts within Windows Active Directory, Microsoft 365, and Microsoft Exchange.
  • Maintain real-time inventory controls for assets, including procurement, deployment, and decommissioning of equipment.
  • Participate in departmental and client meetings.
  • Provide support during outages and urgent needs, including after-hours support when required.
  • Adhere to and enforce information security policies based on company data sensitivity and report security-related issues.
  • Assist the Personal Support Center, Network, and Server administration teams with additional duties as assigned.
  • Serve as the campus resource for AV setup, operation, and troubleshooting for meetings, classes, and university events.
  • Set up, operate, and retrieve AV equipment including projectors, screens, audio mixers, microphones, cameras, and video conferencing systems.
  • Schedule, launch, and troubleshoot web conferencing platforms.
  • Assist with AV inventory maintenance and implementation of new AV equipment or technologies.
  • Develop and maintain AV-related knowledgebase content and SOPs with ITSS staff and leadership.
Desired Qualifications
  • Experience with desktop imaging tools such as SCCM and WinPE.
  • Experience supporting Office 365 and Windows Server platforms.
  • Experience working with Active Directory, PowerShell scripting, and SCCM.
  • Experience supporting Cisco IP phones and Call Manager.
  • Experience setting up and operating AV equipment including projectors, audio systems, cameras, and video conferencing hardware.
  • A two-year degree or higher, or equivalent work experience.
  • Microsoft, CompTIA A+, or other technical certificates.

Collegis Education provides data-driven advisory and implementation services for colleges and universities to improve the student lifecycle. It combines data, technology, and talent to tailor strategies, implement initiatives, and deliver measurable results rather than generic playbooks. Its products work by letting institutions pick services aligned with their priorities and using flexible contracts to scale up or down; Collegis guides data governance, strategy, and execution, then stays to ensure projects move from plan to impact. The company differentiates itself with hands-on, execution-focused support, deep experience from top-tier consulting, transparent partnerships, and a commitment to keeping commitments and delivering outcomes instead of presenting shelf-ready reports. The goal is to help higher-education institutions advance faster by turning strategic ideas into concrete actions that improve outcomes for students and institutional performance.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Bloomington, Indiana

Founded

2013

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Simplify Jobs

Simplify's Take

What believers are saying

  • Regis signed a five-year IT partnership with Collegis on November 11, 2025.
  • Trocaire and Wisconsin technical colleges expanded Collegis work in 2024-2025.
  • Collegis released a February 4, 2026 retention study and hosts DisruptED 2026.

What critics are saying

  • Higher-ed affordability pressure in 2026 cuts budgets for outsourced services and software.
  • Ellucian, Workday, Salesforce, and internal IT teams can replace Collegis modules.
  • If enrollment declines persist through 2027, contract churn can hollow out Collegis completely.

What makes Collegis Education unique

  • Google Cloud named Collegis its preferred higher-ed partner for Connected Core.
  • Collegis bundles enrollment, retention, IT, and analytics into one outsourced operating layer.
  • Regis selected Collegis after a competitive RFP for multi-system modernization.

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Benefits

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

-6%
eCampus News
Nov 11th, 2025
Regis University Partners with Collegis Education to Modernize IT Infrastructure and Strengthen Denver's Higher Ed Innovation Footprint

Regis University partners with Collegis Education to modernize IT infrastructure and strengthen Denver's higher ed innovation footprint. DENVER, Colo. - [November 11, 2025] - Regis University today announced a new five-year partnership with Collegis Education, a nationally recognized provider of higher education technology and data solutions, to modernize and strengthen the university's IT infrastructure. The collaboration marks a major step in Regis' ongoing digital transformation strategy, designed to enhance cybersecurity, improve data integration, and deliver more efficient, 24/7 technology services across campus. In the fall of 2023, Regis launched a comprehensive assessment of its IT infrastructure. The results made clear that gaps in existing systems limited the university's ability to serve students, faculty, and staff efficiently. Addressing these challenges required reimagining how technology services are delivered to ensure systems are reliable, responsive, and aligned with the needs of a modern learning environment. "Technology is foundational to how we teach, learn, and work, and this partnership represents a major investment in Regis University's future," said Stephanie Morris, Vice President and Chief Financial Officer of Regis University. "Partnering with Collegis allows us to modernize our IT operations, strengthen security, and provide a more unified and responsive experience for our community, all while maintaining our commitment to operational excellence and fiscal responsibility." Regis selected Collegis through a competitive RFP process, following staff recommendations based on prior positive experiences with the company at other institutions. Throughout the evaluation, Collegis distinguished itself by demonstrating a deep understanding of universities' operational complexities and by recognizing the central role technology plays in supporting teaching, learning, and student success. As part of the partnership, Collegis will help Regis integrate core systems, including Colleague, Salesforce, and Workday, to create a more seamless experience for students, faculty, and staff. This will allow Regis to improve efficiencies, access diverse levels of expertise, provide 24/7 service availability, and improve system integrations. The collaboration will provide Regis with access to a broad range of higher education IT expertise and scalable resources. Collegis' team will collaborate closely with Regis leadership to deliver high-performing systems, improved uptime and reliability, and integrated data systems that strengthen university operations and inform decision-making. "We are proud to partner with Regis University, an institution with a deep commitment to innovation and service," said Kim Fahey, CEO of Collegis Education. "Our role is to help Regis leverage technology to empower its mission to support a secure, connected, and efficient digital ecosystem that enhances the student experience and strengthens institutional resilience." Under the agreement, Collegis will assume management of day-to-day IT infrastructure operations, while Regis will continue to oversee technology strategy and governance. Faculty, staff, and students will continue to access support through familiar channels - including the online self-service portal and ITS help desk - with the added benefit of 24/7 availability and expanded system monitoring. The transition will take place over the coming year, with listening sessions and open forums held throughout the process to ensure transparency, collaboration, and feedback from the Regis community. "Partnership success is realized when operational excellence, trust, and shared purpose combine to deliver reliable technology services; improved faculty, staff, and student experiences; and measurable value to the university's mission," said Morris. "With Collegis as a strategic partner, we will be able to evolve to meet changing institutional needs and empower our faculty to teach, our students to learn, and our community to thrive." About Regis University Established in 1877, Regis University is a premier, globally engaged institution of higher learning in the Jesuit tradition that prepares leaders to live productive lives of faith, meaning and service. Regis University, one of 27 Jesuit universities in the nation, has two campus locations in the Denver metro area and extensive online program offerings with more than 6,000 enrolled students. It is a federally designated Hispanic-Serving Institution. For more information, visit www.regis.edu. About Collegis Education As a mission-oriented, tech-enabled services provider, Collegis Education partners with higher education institutions to help align operations to drive transformative impact across the entire student lifecycle. With over 25 years as an industry pioneer, Collegis has proven how to leverage data, technology, and talent to optimize institutions' business processes that enhance the student experience. With strategic expertise that rivals the leading consultancies, a full suite of proven service lines - including marketing, enrollment, retention, IT - and its world-class Connected Core(R) data platform, Collegis helps its partners drive impact and generate revenue, growth, and innovation. Learn more at CollegisEducation.com or via LinkedIn.

PR Newswire
Jul 17th, 2024
Wisconsin Technical Colleges System Selects Collegis Education As A Provider For Academic Program Portfolio Review

Collegis will leverage industry expertise and data to help Badger State technical colleges position programs to prepare students for careers in growing and emerging industriesOAK BROOK, Ill. and MADISON, Wis., July 17, 2024 /PRNewswire/ -- Collegis Education announced today that it is approved by the Wisconsin Technical Colleges Purchasing Consortium (WTC-PC) as a provider for Academic Program Portfolio Reviews within its 16 technical colleges. Collegis will collaborate with colleges in the Wisconsin Technical College System (WTCS) to provide expertise in market research, program optimization, and the assessment of how well the programs in their portfolios prepare students to thrive in the face of a rapidly changing workplace."AT WTC-PC, we are committed to helping Wisconsin technical colleges provide students with affordable, relevant, rigorous, hands-on education that leads directly to employment. To do this, it is critical that schools review and reposition their current programs on an ongoing basis as well as identify and develop new offerings," said Tom Pellizzi, Director, WTC Purchasing Consortium. "By partnering with industry experts, such as Collegis Education, technical colleges throughout the state are being offered value-added resources for ensuring their programs are positioned to meet the needs of both students and the Wisconsin economy."According to the Association for Career and Technical Education, Wisconsin is experiencing a skills gap for jobs that require more than a high school education — but less than a four-year degree — in industries such as aerospace manufacturing, bio health, energy, power and controls, and water technology. With deep knowledge of leveraging data to optimize programs, the Collegis team of higher ed industry experts will help Wisconsin technical colleges determine if they are preparing students to fill these gaps and support the state's workforce needs

PR Newswire
Jun 4th, 2024
Joyce University Of Nursing & Health Sciences Expands Partnership With Collegis Education For Technology Managed Services

"At Joyce University, we recognize that we must purposefully invest in technology systems, innovation, and people — not only to support our future growth, but to reach our goal of becoming the first name in prelicensure education in the United States. "

BestColleges
Mar 8th, 2023
Employers See Value in Nondegree Credentials but Aren’t Exactly Sure How to Use Them | BestColleges

A recent report by Collegis Education in partnership with the University Professional and Continuing Education Association (UPCEA) reveals that the vast majority of employers believe in the value and benefits of these programs, with only 2% of surveyed respondents seeing little to no value in them.

PR Newswire
Mar 7th, 2023
Edx Innovation Continues With The Launch Of Microbootcamps™

New stackable credential will meet growing demand from companies and employees for flexible, on-demand, and expert-led tech training programsLANHAM, Md., March 7, 2023 /PRNewswire/ -- edX , a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU), today announced the launch of MicroBootCamps, a new stackable credential designed to provide companies and their employees with a flexible, affordable, and on-demand learning pathway to build progressive skills readiness in key technical fields. Created to directly address the growing demand from companies for credentials to rapidly reskill and upskill their employees for business-critical tech roles, MicroBootCamps provide a scalable solution to better recruit, retain, and maintain a highly trained workforce.Building upon the proven success of boot camps with edX, which drive rapid career readiness through an intensive structured schedule, MicroBootCamps put learners on a pathway to pursue equivalent skills and industry-relevant outcomes with a more flexible and compact schedule. Featuring real-time, on-demand tutoring, individualized feedback, and live tutorial sessions led by expert instructors, MicroBootCamps offer a highly personalized and targeted learning experience.The first MicroBootCamp program to be offered is in Front End Development, with additional programs in in-demand technical topics to follow. Expert-led and industry-aligned, this first program provides entry-level learners with job-relevant, practical skills for roles in front end development. Future MicroBootCamp programs will provide participants with stackable pathways that progressively build their skills toward in-demand roles, including back end and full stack development."As one of the largest producers of technical talent in the world, we've seen the incredible power that a high-quality, scalable tech training model brings to bear on universities, companies, and learners around the world," said Christopher "Chip" Paucek, co-founder and CEO of 2U, edX's parent company