WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people’s lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Help Desk Tech will be the first tier of support across the company’s technology stack. They will work closely with our internal users on troubleshooting, flagging, and resolving issues across our systems. In office days will include new hire setups, team days, and onsite support as needed. They will also work closely with the senior analysts and stakeholders to analyze, document, and enhance existing systems. This requires a candidate that is self-motivated, results-driven and is excited to help others. This is an excellent opportunity to gain hands-on experience in systems analysis and contribute to the success of our technology initiatives.
Responsibilities include:
- Level 1 & 2 support tickets across our different platforms
- Document and resolve error messages across our platforms
- Provision computers, coordinate shipping of equipment, and assist with new hire setups
- Collaborate with senior analysts to gather and document user requirements, business processes, and system specifications
- Aid in the design, development, and implementation of Salesforce solutions, adhering to internal standards and guidelines
- Support system testing efforts, including creating and executing test cases, finding and documenting defects, and perform troubleshooting activities
- Provide technical assistance and support to end-users, addressing inquiries, resolving issues, and escalating problems when necessary
- Help in the preparation of system documentation, including user manuals, training materials, technical reports, and product demonstrations and trainings
- Participate in project meetings, provide status updates and contribute ideas and insights
This is a hybrid position, coming into our corporate El Segundo, CA office at least 3x a week.
WHAT YOU BRING TO THE TABLE:
Qualifications:
- 1-2 years of experience in systems analysis, IT support, or a related field is preferred
- 1-2 years of helpdesk experience is preferred
- Salesforce or CRM (Customer Relationship Management) experience is preferred
- Intermediate Knowledge in Excel is a plus
Skills
- Strong analytical and problem-solving skills, with the ability to learn new concepts quickly
- Effective communication and interpersonal skills
- Detail-oriented mindset with the ability to prioritize tasks and manage time effectively
- A desire to grow and develop in systems analysis
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
