Full-Time
Support Engineer Tier 2
Lyra Technology Group
51-200 employees
Decentralized MSP portfolio and acquisition platform
Compensation Overview
$70k - $75k/yr
Cincinnati, OH, USA
In Person
Bachelor's
 IT & Security (1) |
|---|
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- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem-solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and onsite support
- Maintain documentation of processes, issues, and solutions
- A degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus
Lyra Technology Group is a portfolio-based parent that builds a network of managed IT service providers (MSPs) across North America. It acquires MSPs and provides them with permanent capital, shared resources, and a community of peers, while allowing each acquired company to keep its brand, leadership, and culture and operate independently under its existing management. The group also operates Lyra Recovery, a division focused on ransomware and data breach remediation. Its approach centers on decentralized decision-making by local leaders, continuous growth through acquisitions, and ensuring that the independent MSPs retain their identity while benefiting from the backing and infrastructure of Lyra and Evergreen Services Group. The ultimate goal is to expand a large, coast-to-coast MSP network serving more than 10,000 organizations, by adding leading MSPs and supporting their growth without divestment, using permanent capital from its backers.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2017
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Simplify's Take
What believers are saying
- June 2026 OSIT became Evergreen's largest ANZ acquisition, expanding Lyra internationally.
- Lyra Cloud Services partnered with Anthropic in June 2026, adding enterprise AI distribution.
- Lyra's July 2026 careers pages show 11-26 open roles, signaling continued hiring.
What critics are saying
- Evergreen disclosed 47 acquisitions in 2025; integration and capital discipline remain stretched.
- Lyra depends on perpetual deal flow; slowing founder exits breaks the acquisition engine.
- A major security failure at one MSP can damage trust across 71 subsidiaries.
What makes Lyra Technology Group unique
- Lyra hit $1 billion ARR in June 2025 across a decentralized MSP portfolio.
- Evergreen says Lyra passed 100 cumulative MSP acquisitions in June 2025.
- Lyra kept acquired brands and management teams, preserving local customer relationships.
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Benefits
Health Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Stock Options
Company Equity
Phone/Internet Stipend
Home Office Stipend