About The Role

We’re looking for a Manager of Operations in our Employee Benefits and Retirement Practice. This is a pivotal role, serving as the linchpin for operational efficiency and excellence within the practice. In this role, you’ll get to steer the operational processes, technology integration, and service delivery related to our employee benefits and retirement services.

Your strategic insights and leadership will not only help in aligning the operational strategies with our overall objectives but also in enhancing our commitment to delivering unparalleled service and innovative benefits products.

What You’ll Do

• Operational Management: Oversee and optimize all operational procedures and processes to ensure efficiency and compliance with industry regulations and company policies

• Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.

• Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.

• Team Leadership: Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.

• Financial Oversight: Monitor financial performance, and report key metrics.

• Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.

• Risk Management: Assess and mitigate operational risks and ensure adherence to compliance standards.

What You’ll Need for Success

• Minimum of 5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations.
• Ability to work effectively within a team environment and collaborate with cross-functional teams.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed
• Strong knowledge of industry regulations, product offerings, and operational best practices.
• Exceptional interpersonal and communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

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Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: NegligibleRequired Education: Diploma