Image Management Assistant

Essential Duties and Responsibilities including but not limited to:

• Receives and communicates urgent and critical findings from radiologists/residents and immediately alerts the requesting MD to view the results or consult with the radiologist.  
• Completes documentation on all unexpected and critical finding information using Primordial and the Appnet webmail application. 
• Uploads CDs received from all outside providers into the electronic Ambra system.
• Creates orders in EPIC for all outside studies being uploaded from Ambra into PACS.

• Responds to requests for radiology records via telephone, facsimile, and through written correspondence from physicians and patients as well as outside parties such as insurers, attorneys, etc. and distributes records in a timely manner.

• Utilizes other hospital systems to obtain information necessary to completing a request for information. (Systems include: EPIC, Philips PACS/Primordial, and the APPNET webmail notification system.
• Transfers electronic images to CD utilizing a CD burner to complete requests for information.                                         

• Digitize hard copies of radiology films received from outside providers or from Lahey archives into electronic file system according to standard procedure and protocols
• Responds to Imaging Help Desk calls and entering Remedy ticket for Radiology Informatics team.
• Understands and follows the process for the “Radiology Review of outside Images.”
• Notifies supervisor of shortages of supplies, unusual problems or situations within the department.
• Incorporates Lahey Health Mission Statement and Goals into daily activities. 
• Complies with all Lahey Health Policies.
• Complies with behavioral expectations of the department and Lahey Health.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department.

Education:  High school diploma or equivalent

Licensure, Certification, Registration:  None required.

Skills, Knowledge & Abilities: Excellent customer service skills. Typing and basic computer skills needed.

Experience:     None required