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Director, Customer Support
Posted on 12/10/2021
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Writing
Requirements
  • 10+ years leading teams
  • Experience managing managers
  • Strategic mindset, bringing scalable and innovative solutions
  • Experience in fintech a plus
  • Has worked in a multi-product, global organization
  • Strong EQ and cultural leader
  • A passion for delivering great customer support
Responsibilities
  • Lead the Americas support team each day and ensure effective handoffs to teams across time zones for smooth 24/7 coverage
  • Help lead the strategy building for any regionally specific support needs
  • Collaborate with other regional support and operations leaders to build a cohesive global support operation
  • Work cross-functionally across the business with CSMs, Commercial, Product, Engineering, and Operations making sure customers get the help they need
  • Recruit and train world class team members to support our customers
  • Enact processes and procedures to support the needs of the business
  • Lead from the front to help resolve with escalated issues
Checkout.com

1,001-5,000 employees

Global payments solution
Company Overview
Checkout.com’s mission is to enable businesses and their communities to thrive in the digital economy. This mission inspires them to deliver innovative solutions that flex to needs, valuable insights that help get smart about payments' performance, and expertise their customers can count on as they navigate the complexities of an ever-shifting world.
Benefits
  • Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
  • Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
  • Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
  • Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
  • Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
  • Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
  • Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Company Values
  • Aspire. Anything can be built
  • Excel. Go above and beyond
  • Unite. We’re greater together