Front Office Assistant Manager

Min Compensation

Max Compensation

Overview

Why We Need Your Talents:

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Responsibilities

Where You'll Make an Impact:

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Skills to Help You Succeed:

• Able to read and interpret instructions and directions for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service٫ office management and basic bookkeeping procedures
• Good organizational٫ multitasking and problem-solving skills
• Strong communication and interpersonal skills

Qualifications

Must-Haves:

• High School education or equivalent
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Lifting and carrying to 50lbs
• Pushing/Pull up to 100lbs
• Some Bending/kneeling
• Frequent walking and standing
• Some Sitting
• Climbing steps

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.