Gas Turbine Product Service Pole Leader

Job Description Summary

As the Gas Turbine Product Service Pole Leader – Americas, you will inspire and guide a dynamic regional engineering team committed to delivering industry-leading solutions for Gas Turbine challenges, serving customers across the globe. Success in this role means forging impactful partnerships with Region Leadership, Engineering, Operations, Project Management, Commercial and Sales, FieldCore, Sourcing, and Quality teams. You’ll cultivate and empower a talented, multi-disciplinary team—driving innovation, elevating performance, and consistently exceeding customer expectations.

Job Description

Roles and Responsibilities

Build and Lead a World-Class Engineering Team

• Recruit, develop, and inspire a high-performing regional engineering team aligned with our Purpose, Vision, and Mission: delivering technical issue resolution, fleet insights, and communications with a commitment to safety, quality, and urgency; proactively enabling the best-running fleet; and fostering a one-team culture focused on talent and innovation.
• Champion a culture of safety, ensure adherence to standard work, and remove barriers to enable team success across the GE Vernova network.
• Establish and maintain an effective operating rhythm, driving schedule and budget discipline for RCA’s, standardizing practices across poles, and delivering on key metrics and KPIs.
• Develop and execute strategic pole development plans aligned with global technical depth strategy, lead succession planning and performance reviews, and drive frequent recognition of exceptional team contributions.
• Develop deep relationships with other pole leaders and key cross-functional partners to share best practices, elevate the team, and streamline workflows.

Deliver Americas Pole and Global Engineering Priorities

• Set, communicate, and execute priorities and standard work to align with Americas pole and global engineering objectives, coordinating with regional leaders to address specific needs.

Lead Engineering Request (ER) Response

• Proactively drive the team to deliver prompt, high-quality ER case resolutions. Take full ownership of escalations—including weekend duty phone support—always ensuring rapid response and comprehensive coverage. Instill a culture of accountability, urgency, and responsiveness, prioritizing the swift resolution of high-impact and backlog cases to minimize operational risk and maximize customer satisfaction.

Drive Root Cause Analysis (RCA) Excellence

• Lead the delivery of robust engineering solutions through active oversight of the RCA process, ensuring thorough root cause analysis and swift implementation of corrective actions. Demonstrate technical rigor and a bias for action in technical and functional reviews, setting high standards for engineering excellence, accountability, and rapid problem resolution.

Lead Customer Communications

• Coordinate and ensure excellence in customer communications by overseeing preparations for user conferences, organizing and participating in in-person customer meetings, and approving all technical communications prior to customer release. Strengthen customer relationships through direct engagement and clear, high-quality technical interactions.

Required Qualifications

• Bachelor’s degree in engineering from an accredited university or college.
• Minimum of 8 years of experience in gas turbine engineering or related technologies.
• Demonstrated ability to lead and motivate teams and deliver results in a dynamic, high-tech matrix environment.

Desired Characteristics

• Excellent organizational skills, effectively managing multiple complex projects.
• Extensive experience engaging directly with customers to ensure alignment and satisfaction.
• Customer-focused communicator, able to convey ideas clearly at all organizational levels.
• Embodies humility, openness, collaboration, and a commitment to continuous learning and servant leadership.
• Champions a “One Team” approach, leading across functions to overcome internal barriers for customer success.
• Proficient in the Tops 8D or other root cause analysis techniques.
• Agile in responding to shifting priorities across concurrent projects.
• Thrives in ambiguity and uncertainty; welcomes challenges with resilience.
• Willingness and ability to travel to customer sites as business needs arise.
• Strong foundational knowledge of gas turbine technology, applying expertise to engineering challenges.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.

• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is 131,700.00 - 219,300.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least October 6th, 2025

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.