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Ln Concerts, Box Office Manager - Darien Lake Amp
Posted on 6/11/2022
Corfu, NY, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree from an accredited university or comparable work experience
  • 2-3 years' experience as a Box Office manager or representative, including management level work experience
  • Strong knowledge of customer service, computer operations, and accounting/cash management procedures
  • Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
  • Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
  • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
  • Ability to communicate respectfully with diplomacy across all levels of business is essential
  • Excellent oral and written communication skills
  • Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
  • Ability to work evening and weekend hours, based on the needs of daily business operations
  • Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
  • Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
  • Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
  • Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
  • Ensure all Box Office staff adheres to the company's ticket operations policies and procedures
  • Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
  • Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
  • Create a positive & collaborative working environment and maintain staff morale
  • Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
  • Maintain accurate Box Office accounting records and archives
  • Ensure venue Box Office staff adheres to company's cash handling policies and procedures
  • Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
  • Responsible for the preparation of all Box Office settlement reports on event nights
  • Actively participate in event settlements, as needed
  • Monitor all ticketing software and hardware and report any issues immediately
  • Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc
  • Keep current with all key ticketing trends in entertainment industry
  • Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead
  • Any additional duties as assigned by leadership
Live Nation Entertainment

10,001+ employees

Live entertainment and eCommerce
Company mission
Live Nation Entertainment is the live entertainment and eCommerce company.