ServiceNow Lead Engineer

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are looking for an experienced ServiceNow Lead Engineer with 9+ years of hands-on experience to join our growing team. The ideal candidate will have strong expertise in ServiceNow platform basics, Order Management, Flow Designer, and Integrations, and will be responsible for designing, developing, and maintaining scalable ServiceNow solutions that support business processes across the organization.

Key Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform based on business requirements.
• Build and maintain workflows using Flow Designer to automate business processes, replacing legacy Workflow Editor logic where applicable.
• Configure and support Order Management processes, including product catalogs, order forms, order guides, fulfillment workflows, and related configurations.
• Develop and manage integrations between ServiceNow and third-party/external systems using REST/SOAP APIs, MID Server, IntegrationHub, and Import Sets/Transform Maps.
• Perform core ServiceNow platform administration (basics) tasks such as user/role management, ACLs, business rules, client scripts, UI policies, UI actions, and script includes.
• Participate in requirement gathering, technical design discussions, and solution architecture with cross-functional stakeholders.
• Write clean, efficient, and reusable server-side (Glide, Script Includes) and client-side scripts.
• Perform unit testing, support UAT, and troubleshoot/debug issues across Dev, Test, and Production instances.
• Follow ServiceNow best practices for scoped applications, update sets, version control, and release management.
• Ensure adherence to coding standards, security guidelines, and performance optimization techniques.
• Collaborate with functional consultants, business analysts, and QA teams to deliver high-quality solutions on time.
• Provide support for platform upgrades, patches, and instance health/performance monitoring.
• Document technical designs, configurations, and integration specifications.