ServiceNow Administrator

**ACTIVE TS/SCI w/CI POLY SECURITY CLEARANCE REQUIRED**

We are seeking a ServiceNow Administrator with hands-on experience managing and optimizing the ServiceNow platform for ITOM discovery. In this role, you will support the administration, configuration, and maintenance of ServiceNow — with a particular focus on discovery and CMDB integrity. You’ll collaborate with IT teams across system administration, networking, and database management to ensure seamless integration and accurate data flow within the platform.

What You’ll Do

• Administer and maintain the ServiceNow ITOM discovery, including user management, configurations, and updates.
• Support ServiceNow Discovery and CMDB processes by troubleshooting discovery issues, permissions, and integrations.
• Collaborate with engineering teams to resolve system administration and platform connectivity issues (Windows/Linux).
• Monitor and validate data quality within ServiceNow by applying knowledge of databases, data structures, and references.
• Analyze and interpret data in XML, JSON, and PowerShell for ServiceNow integrations and data processing.
• Document processes, workflows, and requirements to ensure accuracy and knowledge sharing.
• Ensure compliance with organizational and security standards.

Required Skills & Experience

• Active TS/SCI w/CI Poly required for consideration
• ServiceNow Certified System Administrator (CSA) or equivalent hands-on ServiceNow administration experience.
• Solid understanding of ServiceNow navigation, data structures, and CMDB architecture.
• System administration experience with Linux and Windows, including troubleshooting and performance monitoring.
• Knowledge of networking fundamentals, including ports, protocols, and services (DNS, PowerShell, SSH, etc.).
• Strong grasp of database fundamentals, including data storage, access, and table relationships.
• Ability to read and work with XML, JSON, and PowerShell scripts.
• Security+ certification required as well as Industry approved certification.

Nice to Have

• ITOM/Discovery-specific ServiceNow training or certifications.
• Experience with other discovery tools (e.g., Device42, BMC Helix Discovery, Nlyte).
• Familiarity with a wide range of IT devices/services, such as storage (NetApp, Cohesity), networking (Cisco, Juniper), printers, phones, and other IP-enabled systems.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.