Full-Time
Partner Management SVP
Confirmed live in the last 24 hours
Citigroup
10,001+ employees
Global financial services and banking solutions
Compensation Overview
$156.2k - $234.2kAnnually
Senior
Jacksonville, FL, USA + 1 more
More locations: Wilmington, DE, USA
Primary location is Wilmington, Delaware.
- Outstanding strategic, analytical, and critical thinking skills with a demonstrated ability to innovate and problem solve
- Finance, Risk, and/or Analytical experience encouraged
- Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency
- Strong customer focus and someone who has demonstrated past achievements applying a customer mindset to shape strategies and action plans
- Influencing skills - ability to work across multiple teams and functions to align and deliver against the team’s business objectives
- Experience leading and delivering in a highly matrixed organization without direct responsibility for resources
- Excellent verbal and presentation skills, with experience working with teams in multiple locations
- 8 - 10+ years experience in Credit Card Marketing or relevant product marketing experience
- Bachelor’s/University degree or equivalent experience, Master’s degree preferred
- Ensure adequate controls are in place and identified issues are appropriately managed, escalated, tracked, and resolved. Serve as point person for all AT&T portfolio related iCAPs.
- Support various contractual requirements including management of the contract dashboard process, to ensure that all contractual commitments are being met each month. Support contractual amendments and side letters with AT&T as needed.
- Identify opportunities based on customer insights and take appropriate action to drive improvements in customer communication and experience throughout lifecycle. Measure the impact of all actions taken and continually monitor customer feedback through call monitoring sessions, NPS and J.D. Power survey reviews to identify and address pain points; participate in customer journeys and partner with Customer Experience to action improvement.
- Partner with key internal partners such as Risk and Fraud to ensure strategies are optimized for the AT&T portfolio and are aligned with the overarching strategic vision and desired portfolio economics. Maintain an understanding of performance trends and assist in the active pursuit of opportunities to drive growth and card usage while improving profitability.
- Responsible for participating on cross functional teams to execute against key portfolio strategies, achieving profitability targets as well as driving Portfolio and Program Management activities.
- Assist in developing periodic plans and forecasting of key portfolio metrics across the products.
- Develop presentations for all levels of the organization and partner articulating the strategic plan, benefits and contingency plans.
- Analyze market trends through primary and secondary research.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Citigroup provides a wide range of financial services, including consumer banking, corporate and investment banking, and wealth management, to clients around the world. Its services include loans, credit products, securities brokerage, and asset management, catering to individual consumers, businesses, and government entities. Citigroup operates in over 160 countries, utilizing its extensive global network and technology to offer efficient financial solutions. Unlike many competitors, Citigroup emphasizes its commitment to sustainability and social responsibility through significant investments in environmental, social, and governance initiatives. The company's goal is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.
Company Stage
Private
Total Funding
$59.8M
Headquarters
Tel Aviv-Yafo, Israel
Founded
N/A
Simplify's Take
What believers are saying
- Citi's partnership with Mastercard enhances its position in the digital banking sector.
- The introduction of 'Green Deposits' taps into the growing sustainable banking market.
- Increased consumer card spend indicates a recovery in consumer confidence and revenue.
What critics are saying
- Competition from digital platforms like Versana may challenge Citi's market share.
- Citi's involvement in African e-commerce exposes it to market volatility risks.
What makes Citigroup unique
- Citi's global reach spans over 160 countries, offering unmatched international banking services.
- The company offers a comprehensive suite of services, including consumer and corporate banking.
- Citi's commitment to ESG initiatives sets it apart in sustainable finance.
Help us improve and share your feedback! Did you find this helpful?