Technical Fleet Operations Manager

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

 

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

We’re looking for a technical  fleet manager for our Platform 2, someone who tracks every aircraft across test, production, and field sites, and builds the internal tooling to ensure operational readiness. You have a strong focus on using data to draw operational insights. You will maintain the live source of truth for every vehicle’s config, health, and allocation, while partnering with engineering and ops teams to surface insights, highlight risks, and drive utilization.

We’re looking for a technical  fleet manager for our Platform 2, someone who tracks every aircraft across test, production, and field sites, and builds the internal tooling to ensure operational readiness. You have a strong focus on using data to draw operational insights. You will maintain the live source of truth for every vehicle’s config, health, and allocation, while partnering with engineering and ops teams to surface insights, highlight risks, and drive utilization.

This is an exciting opportunity for someone who has experience with data analytics and wants to apply that practically to a real, scaling operational environment. Whether you come from aviation, autonomous vehicles, robotics, or automotive systems, your understanding of complex hardware/software platforms, distributed operations, and data-informed decisions will be critical to enabling high-reliability, scalable deployment.

What You'll Do  

Fleet Visibility & Readiness

• Maintain real-time insight into the location, configuration, status, and readiness of all deployed and test aircraft
• Oversee aircraft deployment and reallocation plans—prioritizing readiness for operations, testing, or engineering use cases
• Coordinate directly with maintenance, production, and field ops teams to ensure asset availability and serviceability

Health Monitoring & Risk Management

• Own fleet health reporting and anomaly tracking systems—integrating telemetry and operational data to detect trends or systemic risks
• Work cross-functionally to escalate, root-cause, and remediate vehicle-level or system-level degradation
• Lead proactive initiatives to extend uptime, reduce turnaround time, and improve part reliability

Tooling & Systems Integration

• Collaborate with software and data teams to design internal dashboards, health monitoring tools, and fleet analytics systems
• Drive process automation and decision-support tooling based on insights from real-world operations—similar to FMS or AV fleet data platforms
• Support configuration management and data integrity across all aircraft digital records

Planning & Asset Management

• Develop Fleet allocation plans that align with fleet growth, launch targets, and business needs and provide clear delivery targets & schedules to facilitate production planning
• Track key metrics like fleet utilization, flight hours, maintenance intervals, and mission success rates
• Support engineering and technical validation efforts by allocating aircraft and facilitating test coverage

Documentation & Standardization

• Establish and scale consistent processes for fleet intake, deployment, issue tracking, and cross-team handoffs
• Document asset status and configuration histories to support audit readiness and regulatory compliance (FAA Part 135)
• Ensure enterprise-wide access to fleet insights for strategic and tactical decision-making

What You'll Bring 

• 5+ years of experience in fleet management, autonomous vehicle operations, robotics deployment, aerospace systems, or automotive logistics
• Demonstrated ability to manage high-value, software-enabled hardware systems across distributed operations, use of SQL and Python to drive dashboards and tooling for system management
• Experience building or maintaining fleet dashboards (e.g., Tableau, Looker, custom monitoring tools)
• Familiarity with telemetry systems, health monitoring platforms, or vehicle fleet data 
• Proven success navigating cross-functional environments—balancing engineering, ops, and business priorities
• Strong project management and systems thinking capabilities
• Comfort with ambiguity, change, and building structure where none exists
• Ability to travel to flight test, production, and commercial sites (20%)

Preferred Qualifications

• Background in UAS, FAA-regulated flight operations, or Part 135 commercial logistics
• Familiarity with digital twin systems, CMMS tools, or issue-tracking systems (e.g., Jira, internal tooling)
• Exposure to hardware/software interface issues in real-time systems (e.g., robotics, EVs, drones, AVs)

What Else You Need to Know