Site Reliability Engineer 3

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition

Role Description

Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate.

As a senior individual contributor on the SRE track, you will own the reliability of significant production domains, design the observability and automation frameworks the team standardizes on, and act as incident commander for complex, cross-service incidents.

You will raise the bar for the India SRE pod: setting patterns, reviewing designs, and mentoring earlier-career engineers while remaining deeply hands-on.

KEY RESPONSIBILITIES

Reliability & Performance

• Design and implement monitoring, alerting, and reliability frameworks on our OpenTelemetry-based stack (OpenObserve, CloudWatch) integrated with PagerDuty.
• Define and defend SLIs, SLOs, and error budgets for the domains you own, and drive engineering priorities from them.
• Engineer self-healing, autoscaling, and capacity management so systems recover without human intervention.
• Lead root cause analysis for high-severity incidents and ensure permanent, verified fixes.

Automation & Operations

• Design reusable Terraform modules and golden-path patterns adopted across Amtech's multi-account AWS organizations.
• Build and harden CI/CD pipelines in GitHub Actions, including progressive delivery (blue/green, canary) and automated rollback.
• Operate and optimize containerized and serverless workloads (ECS Fargate, EKS, Lambda) and RDS PostgreSQL data stores at production scale.
• Eliminate toil systematically: identify, quantify, and automate the highest-cost operational work.

Incident Response & On-Call

• Serve in the 24/7 on-call rotation and act as incident commander for complex, multi-service incidents.
• Own MTTD/MTTR improvement for your domains, with measurable targets.
• Author runbooks and drive game days or failure testing to validate them.

Security & Compliance

• Engineer security into the platform: IAM boundaries, secrets management, network segmentation, and policy enforcement.
• Ensure services meet SOC 2 and ISO 27001 obligations with audit evidence generated automatically where possible.

AI Competency

• Integrate AI across the delivery workflow with reusable prompts and shared context; mentor earlier-career engineers on effective, safe usage.
• Design validation steps for AI-assisted changes: characterization tests before AI refactors, empirical verification of AI debugging hypotheses, and rollback plans.
• Quantify AI productivity impact against baselines rather than impressions, and apply data classification policy to all AI usage.

Technical Leadership & Collaboration

• Mentor SRE I/II engineers through design review, paired incident response, and code review.
• Partner with product development and Cloud-track peers on operability and migration readiness for Encore and LabelTraxx workloads.
• Champion reliability culture and consistent global standards between India and U.S. teams.

SKILLS & QUALIFICATIONS

• 4-6 years of hands-on SRE, DevOps, or cloud engineering experience, including ownership of production services at meaningful scale.
• Deep working knowledge of AWS (EC2, ECS/EKS, RDS, S3, IAM, VPC, Lambda) in multi-account environments.
• Strong Terraform skills, including authoring reusable modules, and fluency with GitHub Actions or equivalent CI/CD.
• Proven software engineering ability in Python (or similar) applied to automation and tooling, not just scripts.
• Demonstrated experience running SLO-driven operations, incident command, and blameless post-incident reviews.
• Experience designing observability with OpenTelemetry or equivalent (metrics, logs, traces).
• Solid understanding of networking, DNS, and cloud security architecture,VMware Infratructure and Windows server
• Demonstrated integration of AI into daily engineering workflow with measured impact and designed validation, not ad-hoc usage.
• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated skills.

PREFERRED QUALIFICATIONS

• AWS Certified DevOps Engineer Professional, CKA, or Terraform Associate.
• Experience with multi-tenant SaaS or account-per-customer architectures and ERP-class workloads.
• Experience with PagerDuty at scale (escalation policies, service ownership models).
• Experience operating AI/LLM workloads or building agentic automation under governance controls.
• Prior mentorship or tech-lead experience in a distributed global team.

Why Join Amtech

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.