Full-Time

Collections Supervisor

Updated on 5/15/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides personal loans and credit cards

Financial Services
Data & Analytics

Mid

Phoenix, AZ, USA

Required Skills
Communications
Customer Service
Excel/Numbers/Sheets
Requirements
  • Excellent leadership and management skills.
  • Strong written and verbal communication skills.
  • Excellent problem solving, negotiation, and analytical skills.
  • Good organizational skills and attention to detail are essential.
  • Exceptional customer service skills.
  • Proficiency in Google Sheets, Excel, Word.
  • Ability to work well in a fast-paced, multi-task environment, and be team-oriented.
Responsibilities
  • Understand and master process workflows and systems to ensure team productivity and efficiency.
  • Build and maintain a high-performing team to meet and exceed company goals.
  • Measure and maximize staff productivity through metrics and effective workforce management.
  • Develop and maintain updated knowledge of collections techniques and procedures.
  • Develop and maintain policies and document procedures.
  • Ensure all KPIs for the department are met.
  • Examine workload volumes and prioritize work efforts to meet team goals.
  • Provide coaching and professional development to team members.
  • Coordinate closely with the team by communicating project or team status and success metrics.
  • Have excellent knowledge of FDCPA/FCRA rules and standards.

Upgrade, Inc. specializes in providing personal financial products, including personal loans, credit cards, and a rewards checking account that features cash back rewards and no fees. With its renowned Upgrade Card, recognized as the fastest growing credit card in America by the Nilson Report for two consecutive years, the company harnesses advanced technology to enhance user financial experiences. This focus on technological advancement and recognition in the financial industry positions it as a leading employer for those interested in contributing to the innovative world of financial services and technology.

Company Stage

Series E

Total Funding

$357.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

22%

1 year growth

41%

2 year growth

98%