Senior Service Desk Technician

Salary Range: 70000 to 85000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities:

• Serve as the senior point of contact for IT support issues, providing expert guidance and technical solutions to end users.
• Support and maintain Navy IT systems, including NMCI (Navy Marine Corps Intranet), NGEN (Next Generation Enterprise Network), and other Navy-specific platforms.
• Diagnose and resolve complex hardware, software, and network issues efficiently and effectively.
• Oversee the escalation process, ensuring timely resolution of high-priority incidents.
• Monitor and maintain system performance, security, and availability in accordance with Navy IT policies and procedures.
• Collaborate with cross-functional teams, including network engineers, cybersecurity specialists, and system administrators, to address and resolve technical challenges.
• Maintain and update technical documentation, standard operating procedures (SOPs), and knowledge bases.
• Train and mentor junior technicians to enhance team performance and knowledge-sharing.
• Assist with the implementation of new technologies and system upgrades to improve service delivery.
• Ensure compliance with DoD (Department of Defense) and Navy IT security standards and guidelines.