Full-Time
Operations Supervisor
Posted on 8/13/2025
ShipMonk
1,001-5,000 employees
Global e-commerce order fulfillment and warehousing
No salary listed
Fort Worth, TX, USA
In Person
 Operations & Logistics (2) |
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- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
- Minimum 2 years of experience in a supervisory role
- Working knowledge of inventory management software
- Excellent organization, planning skills, and strong attention to detail
- Outstanding communication and interpersonal abilities
- Proven track record of taking ownership, driving results, and managing change
- Ability to dive deep into data and provide thought-provoking, workable business solutions
- Available to work on weekends, holidays, and overtime as needed
- Ability to work in a fast-paced environment
- Must be able to stand for most of the day
- Ability to lift up to 50lbs.
- Lead, manage and develop a team of 25 to 30 ShipMonk Associates
- Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
- Use software to keep records, edit, and manage the inventory flow
- Focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
- Report to upper management on stock levels, issues, employee performance, etc.
- Constantly work to improve processes
- Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
- Ensure that facility equipment is properly maintained and safe
- Communicate with the warehouse manager to make critical decisions
- Train new warehouse associates
- Be responsible for overseeing warehouse sanitation in your assigned department.
- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
ShipMonk provides e-commerce order fulfillment as a 3PL, using a global warehouse network (US, Canada, Mexico, UK, and Europe) to store inventory closer to customers for faster shipping. It automates order processing through a platform that integrates with over 100 marketplaces and offers real-time tracking, plus inventory management tools to edit orders before shipment and view detailed logs. It differentiates itself with an agile, personalized fulfillment approach and broad platform integrations rather than traditional 3PL/4PL models, supported by its warehouse network and fast shipping options. The goal is to help e-commerce brands scale by delivering fast, reliable fulfillment and near-market inventory.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$365.1M
Headquarters
Fort Lauderdale, Florida
Founded
2014
Simplify's Take
What believers are saying
- Delivered 40 million packages in 2024 across 11 global centers.
- European facilities enable 2-5 day delivery to $1.5T market.
- Inc. 5000 ranked seven years for fastest growth.
What critics are saying
- Closed Bay Shore warehouse, laid off 67 workers.
- Lays off 148 New Jersey workers by June 30, 2026.
- Founder Jan Bednar stepped down as CEO in early 2026.
What makes ShipMonk unique
- ShipMonk opened apparel-specific 406,000 sq ft center in Louisville, Kentucky.
- Integrates with over 100 platforms for automated order processing.
- Proprietary AI automation achieves 99.95% order accuracy.
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Growth & Insights and Company News
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↑ 0%ShipMonk, a global fulfilment provider for ecommerce brands, has opened its first category-specific fulfilment centre in Louisville, Kentucky, designed exclusively for apparel brands. The 406,000-square-foot facility features 60 dock doors and over 300,000 storage locations. The centre addresses apparel-specific challenges including SKU complexity, returns processing and soft goods handling. It offers specialised services such as on-site embroidery, garment restoration with steaming and re-tagging, hanger application and retailer compliance workflows. The facility is expected to employ approximately 250 people when fully staffed. The Louisville opening expands ShipMonk's existing campus in the city. The company currently supports over 1,000 enterprise brands worldwide, maintains 99.95% order accuracy and delivers to 195 countries. ShipMonk invests more than $10 million annually in research and development.
Havana Roasters Coffee expands U.S. and European distribution through strategic partnership with 3PL provider ShipMonk. ShipMonk brings to the partnership a platform purpose-built for growth-stage and enterprise consumer brands. Recognized on the Inc. 5000 list of America's fastest-growing companies for seven consecutive years, ShipMonk delivered more than 40 million packages in 2024 March 24, 2026 March 23, 2026 Share your coffee stories with Comunicaffe International by writing to [email protected]. LOS ANGELES, CA, USA - Havana Roasters Coffee Companies Inc. has announced a new fulfillment partnership with ShipMonk, one of North America's fastest-growing and most recognized third-party logistics (3PL) providers. The agreement positions Havana Roasters to significantly expand its direct-to-consumer and wholesale distribution capabilities across the United States and Europe, unlocking new revenue channels and accelerating the Company's growth. ShipMonk operates a global network of more than 11 owned and operated fulfillment centers spanning over 3 million square feet across the United States, Canada, Mexico, the United Kingdom, and continental Europe - including strategic facilities in Birmingham, UK, and Cheb, Czech Republic, providing direct access to the EU's market of approximately 750 million consumers. For Havana Roasters, the partnership delivers immediate logistical depth that would take years and considerable capital to replicate organically. Havana Roasters Coffee Company's CEO, Gabriel Martinez, said, "This partnership is a pivotal moment for Havana Roasters Coffee. ShipMonk gives us the infrastructure and intelligence to compete at a national and international level - reaching coffee lovers across the U.S. and into the European market with the speed and reliability our customers expect. We believe this materially extends our growth runway and reinforces the operational foundation our investors look for." ShipMonk brings to the partnership a platform purpose-built for growth-stage and enterprise consumer brands. Recognized on the Inc. 5000 list of America's fastest-growing companies for seven consecutive years, ShipMonk delivered more than 40 million packages in 2024. The company achieves a 99.95% order accuracy rate, offers seven-day-a-week fulfillment, and provides two-day domestic shipping options - all powered by proprietary warehouse automation, AI-assisted carrier selection, and over 100 integrations with leading e-commerce platforms, including Shopify, Amazon, and TikTok Shop. The European dimension of this partnership opens a particularly compelling commercial opportunity. The continent's B2C e-commerce gross merchandise value is projected to reach $1.5 trillion. ShipMonk's European fulfillment centers enable domestic-like delivery speeds of two to five days and eliminate many of the customs and cross-border cost burdens that have historically challenged U.S. brands entering these markets. The operational leverage this partnership creates is meaningful. By outsourcing fulfillment to ShipMonk's established infrastructure, Havana Roasters Coffee Companies avoids substantial capital expenditure otherwise required to build comparable warehouse, technology, and logistics capacity. The resulting capital efficiency extends the Company's operational runway, enables faster market testing, and supports margin improvement as order volumes scale. Management views the partnership as a direct enabler of revenue acceleration and a key element of the Company's near-term growth strategy.
ShipMonk opens first fulfillment center designed specifically for Apparel Brands. New Louisville, KY, facility reflects ShipMonk's continued focus on apparel brands, with fulfillment tailored to the unique demands of the category. March 16, 2026 Press Contacts Jennifer Anderson (855) 222-4601 FORT LAUDERDALE, Fla. - ShipMonk, the leading global fulfillment provider for high-growth and enterprise ecommerce brands, today announced the opening of a new fulfillment center in Louisville, Kentucky. Built with a merchant-first approach, the facility is purpose-built for apparel brands and marks the first ShipMonk location designed around a single category. Apparel fulfillment brings distinct challenges, from managing size and style-driven SKU complexity to processing fit-related returns and handling soft goods at scale. The new facility was designed around those realities, informed by ShipMonk's work with high-growth and large-scale apparel brands across its global network. "Apparel brands need partners who understand the complexity behind every order - from returns, to presentation, to speed," said Kevin Sides, CEO and cofounder of ShipMonk. "Our merchant-first approach means designing fulfillment around how brands actually operate. This facility was built to support those details and help brands scale without losing control of the customer experience." A Purpose-Built Innovation Center for Apparel This new facility is more than a fulfillment center. It's ShipMonk's dedicated hub for launching new apparel-specific solutions, where the company's teams develop and refine best-in-class capabilities before scaling them across ShipMonk's broader network. At 406,000 square feet with 60 dock doors and more than 300,000 storage locations, the facility was designed from the ground up to handle the volume and complexity that apparel brands demand. Designed for How Apparel Brands Actually Fulfill Orders KY2's infrastructure and workflows address the full operational lifecycle of an apparel order: * High-Density Infrastructure: Layouts optimized for high-SKU density, enabling rapid picking across deep garment inventories and high-volume footwear assortments. * Specialized Receiving: Next-generation receiving workflows accelerate dock-to-stock time by efficiently processing floor-loaded trailers and mixed cartons. * Innovative Returns Processing: Dedicated rework stations support a full range of garment restoration capabilities - including steaming and re-tagging - ensuring restockable items are returned to inventory in hours, not days. * Personalization: On-site embroidery services support premium customization at scale. * Bespoke Fulfillment Services: Full capabilities for hanger application, hang tagging, price ticketing, and poly-bagging. * B2B Compliance & Retailer Prep: Specialized workflows manage wholesale complexity and ensure floor-ready presentation, with dedicated support to meet strict retailer compliance standards. "Fulfillment shouldn't slow brands down or force compromises," Sides added. "When it's done right, it becomes a growth advantage. That's exactly what we built here." Expanding a Proven Network in a Key Market KY2 expands ShipMonk's existing Louisville campus, which serves as a central hub for customers shipping nationwide. Its central US location provides optimized shipping costs across distributed customer bases. ShipMonk's campus approach enables faster customer onboarding, shared labor and training, and the flexibility to adjust capacity as demand changes - giving brands the operational resilience they need during peak seasons and periods of volatility. When fully staffed, the facility is expected to employ approximately 250 people, with the majority of roles representing new positions as ShipMonk continues to scale its operations. Strong Momentum The Louisville opening follows a year of continued growth and investment for ShipMonk, as the company deepens its focus on complex categories where fulfillment quality impacts customer experience, including apparel, wellness, and consumer goods. Heading into Q2 2026, ShipMonk: * Supports more than 1,000 enterprise brands worldwide * Maintains 99.95% order accuracy, every order, every time * Invests more than $10 million annually in research and development, advancing AI-driven technology and real-time visibility for its merchants * Delivers orders to customers in 195 countries
That's why ShipMonk, Inc. is rolling out its new Advanced Packaging Inventory Management suite - a set of powerful features designed to give you uncompromising control, visibility, and operational resilience.
ShipMonk Celebrates Recognition for Exceptional Customer Experience in BIG's 2025 Excellence in Customer Service Awards