Full-Time

Manager – Client Account Services

Confirmed live in the last 24 hours

Corelogic

Corelogic

5,001-10,000 employees

Property data and analytics provider

Data & Analytics
Financial Services
Real Estate

Mid, Senior

Dallas, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Agile
Requirements
  • BA/BS degree in a technology field, or equivalent
  • 4+ years of experience providing operational and technical support to clients, preferably Credit Operations
  • 2+ years of demonstrated leadership experience to include management of varied processes
  • Excellent organizational and project management skills.
  • Demonstrated ability to act as liaison between team members and department leads.
  • Demonstrated ability to make high quality business decisions based on a mixture of analysis, experience, and judgment.
  • Strong interpersonal and communication skills, including the ability to communicate effectively with all levels of the organization and Clients.
  • Considers the business implications of the application of technology to the current business environment.
  • Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
  • Agile transformation agent who thrives on change management.
  • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
Responsibilities
  • Ability to ensure customer satisfaction with the management of your client services members and their accounts which includes having awareness of client requests, projects and issues and driving to resolution. Providing regular feedback and strategies on how to manage client workload, requests and meetings to your respective client services team members
  • Act as a liaison between the client account services teams and DEV/Client Delivery to negotiate, coordinate and schedule maintenance tasks, patches and major releases as required. Ensuring that the schedule is on track, visible and we consistently meet customer committed due dates.
  • Act as an escalation point for your direct reports to take on any client escalations to full resolution. This includes providing timely and consistent updates to the client, and interested internal parties until full resolution. Identification of the necessary people and resources required to fully solve the problem as well as outlining a solid plan for execution for timely resolution and client satisfaction. Being a champion to ensure that root cause analysis is obtained (for failures) to provide information that can be tailored and provided to the client post resolution.
  • Successful handling and communication of all escalated issues until full resolution and client satisfaction.
  • Lead your respective Team(s) to ensure that all employees are aware of key initiatives, products and processes so that they feel engaged within the team and can better serve our clients requests and needs.
  • Coach/mentor team members and facilitate hiring/training as needed. Utilization of various communications as well as setting clear objectives to each team member on what is expected of them. Manage team performance, cycle time responsiveness and service expectations.
  • As a team, must consistently meet/exceed established team metrics.
  • Drives process improvement through seeking out and identifying opportunities, business process definition and system alignment. Proactively identifies process and/or product related improvements to drive efficiencies and productivity gain.
  • Technical Skills: Strong user of Microsoft Productivity Tools, working knowledge with mainstream CRMs, Operational systems, Ticketing/Customer Service Systems/Platforms

CoreLogic provides property data and analytics to clients in the real estate and financial services sectors, including real estate agents, lenders, and insurance companies. The company collects and analyzes extensive property data, such as property values and market trends, to offer insights that help clients make informed decisions and manage risks. CoreLogic operates on a subscription-based model, allowing clients to access its data and analytics services, and also offers customized solutions tailored to specific client needs. What sets CoreLogic apart from competitors is its focus on integrated solutions that combine comprehensive data with analytics, enabling clients to enhance their operations and better serve their customers. The goal of CoreLogic is to empower stakeholders in the property market with accurate data and insights to improve decision-making and performance.

Company Stage

Acquired

Total Funding

$72.7M

Headquarters

Irvine, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-2%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic alliances, such as the one with Halcyon, enhance CoreLogic's service offerings and market reach, particularly in the mortgage industry.
  • The launch of innovative platforms like OneHomeowner demonstrates CoreLogic's commitment to evolving its product suite to meet market demands.
  • Recognition in industry awards and appointments of key personnel, like Josh Symons, highlight CoreLogic's leadership and influence in the real estate sector.

What critics are saying

  • The reliance on accurate and comprehensive property data means any data inaccuracies could significantly impact client trust and business operations.
  • The competitive landscape in property data and analytics is intense, with new entrants and technological advancements posing potential threats.

What makes Corelogic unique

  • CoreLogic's extensive property data and analytics capabilities provide a comprehensive view of the real estate market, setting it apart from competitors with less robust data offerings.
  • The company's subscription-based model ensures a steady revenue stream, allowing for continuous investment in data accuracy and technological advancements.
  • CoreLogic's ability to offer customized solutions and consulting services tailored to specific client needs enhances its value proposition in the property market.

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