Simplify Logo

Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Findhelp, A Public Benefit Corporation

Findhelp, A Public Benefit Corporation

51-200 employees

Connects individuals with social care resources

Data & Analytics
Social Impact

Compensation Overview

$80.6k - $115kAnnually

+ 401k & stock options + Paid Parental Leave + Competitive PTO

Senior, Expert

Madison, WI, USA + 2 more

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • BS/BA degree or equivalent
  • 7+ years experience in account management, customer success, project management
  • Experience with technology and able to learn new technologies quickly
  • Customer-focused, enthusiastic, positive, and service-oriented
  • Experience with social determinants of health and healthcare
  • Interest in organizational innovation, social enterprise, community organizations, and governmental groups
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
  • Superior communications skills (presentation, written, and verbal)
  • Ability to travel to some customer locations
Responsibilities
  • Proactively engage clients to drive product adoption and optimal product experiences
  • Develop & maintain relationships with key customer champions
  • Manage client and project communications
  • Track customer usage metrics and respond to any customer deployment or product issues
  • Create and deliver Executive Business Reviews on a quarterly cadence
  • Take ownership of technical issues and work with cross-functional teams
  • Manage escalations and expectations for clients and internal personnel
  • Facilitate the onboarding process for each client
  • Create and manage the scope and timeline of rollout
  • Train customer’s staff and relevant partners on how to use findhelp’s tools
  • Create and share materials to support internal and external marketing
  • Advocate for the customer, drive renewals and expansions
  • Collaborate with the Customer Success team to build a thriving department
  • Advocate for the ongoing needs and goals of the customer internally
Findhelp, A Public Benefit Corporation

Findhelp, A Public Benefit Corporation

View

findhelp's main product is a proprietary technology that intelligently connects individuals with community-based organizations, streamlining access to social care resources. The technology ensures fast and reliable access to resources while prioritizing privacy and dignity.

Company Stage

Series D

Total Funding

$54.3M

Headquarters

Austin, Texas

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-6%

2 year growth

-23%