Managing Director of Client Service

Company:

Marsh McLennan Agency

Description:

Managing Director of Client Service, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as the Managing Director of Client Service for the Employee Health & Benefits team at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The main focus of the Managing Director of Client Service is to provide direction to the Employee Benefits team, ensuring clients are receiving the highest level of service, strategy and advocacy.  From the client perspective, the role includes ensuring consistent deliverables such as service calendars and MMA value proposition are introduced in a consistent and accountable manner. Additional management duties include, account assignment, meeting regional retention goals, assist with new business, promote account rounding and cross sell opportunities. From a people management perspective, the Director of Client Service will support colleagues through the colleague life cycle from recruitment to professional development to creating an environment of inclusion and motivation in a hybrid work environment.

• Directly manage and oversee the entire large group service team; support EH&B President in all efforts of leading the service practice
• Guide, mentor, coach and develop new hires, existing consultant team and managers; drive team engagement, MMA resources and carrier partnerships
• Manage performance initiatives, delivering timely formal reviews and providing on-going informal feedback to team
• Input on budgeting for staffing, promotions and service team resources
• Liaison for producers and consultants to ensure teams work smoothly and efficiently together
• Oversee books of business and lead client assignments 
• Lead the strategic innovation process and development of our EH&B Staff; coordinate training and development opportunities for entire service team, including management staff
• Lead the efforts in creating consistent workflows/templates/service model across large group EH&B for growth and retention
• Increase utilization with outsourced vendors
• Leverage timesaving tools
• Implement retention model and guidelines
• Consistent compliance training
• Lead the efforts in driving positive culture and maintain MMA's core values
• Play  prominent role in the growth of EH&B from a thought leadership perspective
• Maintain and foster carrier relationships, assist in escalated service issues and hold carriers accountable
• Ensure service team is in the know of all carriers and their product updates

What you need to qualify for this job:

• Previous people management experience; managing team of more than 10 direct reports
• Minimum of 5+ years of experience in the Employee Benefits Insurance Industry
• Experience with fully insured and self-funded Health Management and Wellness Plans
• Active Life & Health license
• Strong aptitude in math
• Effective oral and written communication including presentation skills to C-Level professionals.
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

The applicable base salary range for this role is $105,930 to $197,715. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

(#MMANE)

The applicable base salary range for this role is $115,000 to $214,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.