Full-Time
Director – Regional Field Operations
Field Operations
Posted on 10/1/2025
Zipcar
201-500 employees
On-demand car sharing via app
Compensation Overview
$130k - $140k/yr
Company Does Not Provide H1B Sponsorship
Boston, MA, USA
In Person
 Operations & Logistics (1) |
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- Bachelor’s degree or equivalent experience in related field required
- 5–10 years directly managing a P&L with general management responsibilities
- Prior experience working in operations for a complex organization providing a 365/24/7 service
- Experience tracking the success of operational improvement programs with an acute eye for sustainable, organization-wide improvements
- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
- Individuals are self-directed, prioritizes and plans work activities and uses time efficiently
- Demonstrated ability to identify staffing needs and to hire key employees who have contributed to organizational success
- Can identify and resolve problems in a timely manner, gather and analyze information skillfully, while maintaining confidentiality
- Excellent verbal and written communication skills can be articulated clearly and persuasively in positive or negative situations to all levels of an organization
- Accountable for a regional P&L and Weekly Business Review, subscriber experience as measured by a net promoter score (NPS), and operational efficiency metrics
- Represent your region as a stakeholder for new market launches, making decisions about right staffing, vendor support, and fleet counts
- Provide leadership, direction, coaching, succession planning and merit/compensation reviews to market managers and teams across a variety of functions including fleet operations, supply chain, maintenance & care
- Manage and improve processes and systems to deliver results consistently (operational excellence: KPI reporting and diagnosis, application of best practices and team development) across region
- Partner with Marketing to support strategic partnerships in region, as applicable
- Contribute materially to advancing operations across all regions in North America and represent regional opportunities and needs to other departments, building the future for operator tools and systems needed
Zipcar is a car sharing service where members access cars on demand by the hour or day through a mobile app. Members reserve vehicles from a diverse fleet, then pick up, drive, and return them within the rental window, paying time-based fees plus membership costs. The service pairs a membership model with a large, city-centered fleet and an easy app-based booking flow, prioritizing convenient, short-term use for urban residents and students. Its goal is to make urban mobility easier and cheaper by reducing the need for personal car ownership.
Company Size
201-500
Company Stage
Acquired
Total Funding
$782.7M
Headquarters
Boston, Massachusetts
Founded
2000
Simplify's Take
What believers are saying
- App update on Sep 17, 2025 enhances booking, navigation ease.
- Hackney pilot offers free memberships to local businesses.
- Ion Town Center partnership provides discounted resident access.
What critics are saying
- UK exit completed January 2026 erases international revenue.
- Turo undercuts with peer-to-peer rentals in 15+ US cities.
- Getaround steals share at $5/hour versus Zipcar's $7.50+.
What makes Zipcar unique
- App-based hourly rentals target urban dwellers avoiding car ownership.
- Diverse fleet spans sedans, SUVs, vans for varied needs.
- Campus partnerships like USC, Michigan expand student access.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Commuter Benefits
Bicycle Reimbursement program
Employee Discounts
Company News
Lucas: don't let the lights go out in Massachusetts. I bought my last bag of Cape Cod Potato Chips yesterday. I wasn't going to do it, but the party-size chips were on sale for $3.99 a bag at Market Basket, a dollar less than usual. I always like to buy local. So, I scooped up a bag, thinking that now that the once-admired and iconic Cape Cod company was leaving Massachusetts, I was leaving it. The once locally founded and owned Hyannis potato chip company will be shut down by its current owner, Campbell Soup Co., and its operations will be moved out of Massachusetts. The company said that 49 people will lose their jobs and that the Cape Cod company produced only 4% of the chips anyway. Nevertheless, whether the Hyannis plant produced 4% or 40% of the chips will be the last time I buy them, even though I liked them and admired the lighthouse on the packaging. The package looks so like Cape Cod, so like Massachusetts, so like New England. It is just too bad that there is no way to force Campbell Soup to take the chips and leave the lighthouse behind. After all, how are Massachusetts consumers going to react when they find that their Cape Cod Potato Chips with the lighthouse logo are no longer made in Massachusetts but are being shipped in from Campbell Soup plants in Beloit, Wisconsin, Hanover, Pennsylvania, and Charlotte, North Carolina? None of those places have a lighthouse. Not good. Now, the loss of 49 jobs may not mean much in the big picture, but they mean a lot if one of the jobs is yours. What is interesting about it all is that the founders of Cape Cod Potato Chips lived the American Dream, first starting the company and then eventually selling it to a major company. That too is part of the American dream. The company was founded by brothers Steve and Jude Bernard in 1980 in a Hyannis storefront where they sold their kettle-cooked chips. After struggling for years, the family-owned business finally took off with sales in supermarkets in Massachusetts and on the East Coast. Media outlets did favorable stories about the company's success. Its sales reached $30 million when the family sold the company, which eventually ended up in the hands of Campbell Soup. In leaving Massachusetts, Cape Cod Potato is joining other companies leaving Massachusetts for greener pastures in states with lower taxes. Just last week, Panera Bread, Zipcar, and Thermo Fisher Scientific each announced major closures or relocations out of state due to high taxes, high energy costs, and climate change regulations. Panera Bread is closing its Franklin bakery and eliminating 92 jobs. Zipcar is shutting down its Boston headquarters, cutting 125 jobs, and Thermo Fisher Scientific is closing its Franklin facility and laying off 103 people. This is happening while Gov. Maura Healey talks about a strong Massachusetts economy, while, under her very nose, businesses and people are leaving the state. A hands-on governor would have at least visited the plant and made an attractive proposal to Campbell Soup to reconsider shutting the Hyannis plant down. She could also have shown the same concern for the workers losing their jobs as she does for the criminal illegal immigrants she is protecting. That is what a governor is supposed to do. Instead, listening to her administration is like hearing the old Bee Gees singing about "when the lights all went out in Massachusetts." Veteran political reporter Peter Lucas can be reached at: [email protected] RevContent feed.
Zipcar is closing its Boston headquarters and laying off 128 workers as parent company Avis Budget Group consolidates operations at its global offices in Parsippany, New Jersey. The company informed Mayor Michelle Wu of the decision last week. Avis Budget Group acquired the Boston-founded car-sharing service in 2013. Despite the closure, Zipcar's regional field and fleet operations teams will remain based in Boston and other local markets to maintain day-to-day service. The company stated the consolidation will strengthen Zipcar's foundation and position it for continued service. Zipcar currently operates across 25 US states and Washington DC, with the company emphasising that members should expect unchanged service during the transition.
Zipcar's UK operations shut down TODAY putting 71 jobs at risk. The car giant has confirmed that subscription plans extending into next year will be refunded on a pro-rata basis. From December 31, Zipcar is shutting down its UK operations, putting 71 jobs at risk in the process. Earlier this month, the car giant sent a message to its UK customers, warning them the company is considering pulling out of the nation before the end of the year. In the message, members are directed to CoMoUK, the national charity for shared transport, to find alternative services. James Taylor, General Manager of Zipcar UK, signed the message which read: "I'm writing to let you know that we are proposing to cease the UK operations of Zipcar and have today started formal consultation with our UK employees. "We will temporarily suspend bookings, pending the outcome of this consultation. "This means it will not be possible to make any new bookings beyond 31st December 2025, pending the outcome of the consultation. "Although we propose to cease operations in the UK, your account will remain open until the final decision is made following the consultation process. "This means you're still able to use Zipcars until 31st December 2025. "If you would like to see what other car sharing options there are in your area, please visit the national charity for shared transport, CoMoUK's website." Zipcar has confirmed that subscription plans extending into next year will be refunded on a pro-rata basis. If you believe your refund is incorrect or delayed, you can raise a complaint through: Zipcar's Help Centre According to Fleet World, an Avis Budget Group spokesperson stressed the decision to exit the UK was being made to "streamline operations" and "improve returns". The spokesperson stressed: "Zipcar has informed UK members that we are proposing to cease Zipcar's operations in the UK and have begun the required formal consultation with our UK employees. This proposal is part of a broader transformation across our international business, where we are taking deliberate steps to streamline operations, improve returns, and position the company for long-term sustainability and growth. "As part of this proposal, new bookings in the UK will be suspended beyond 31 December 2025, subject to the outcome of the consultation. Zipcar UK will continue to operate as usual during this period. All other markets remain fully operational and unaffected. We recognise the impact this proposal may have on our members, employees and partners."
Car sharing firm Zipcar to close operations in the UK by the end of the year. Zipcar has announced plans to close its operations in the UK by the end of the year, it said today. The car club, which launched in the US in 2000, told customers it planned to cease its operations and had launched a formal consultation with employees. In an email to customers, UK general manager James Taylor said it had temporarily suspended bookings, meaning customers will not be able to make any new bookings beyond 31 December 2025, pending the outcome of its consultation. Closing: In an email to customers, Zipcar plans to cease its operations in London For customers who have already booked a car for Christmas, bookings will be honoured, but Zipcar said it would be in touch with any customers who have bookings running into the new year. Members with reservations after 31 December will be refunded, and the cancellation fee will be waived. The car club had over half a million users in London in 2020 and is a popular option for users who want to hire vehicles by the minute, hour or day, which can be parked across multiple locations. Zipcar members have the choice of three membership plans: basic, which has no monthly cost, smart and plus, which cost £6/month and £15/month, respectively. Zipcar said that members who have chosen to cancel will be entitled to a refund 'depending on your plan type and when you cancel. 'If your billing ends before 31 December and you've cancelled prior to this date, your plan will end in line with the cancellation period.' If the membership is still active by 31 December, members will receive a pro-rated refund for the remaining period of the plan, once the outcome of the consultation is confirmed. There are no plans to close any operations in the US, but if you plan to use Zipcar there you will need to have a US membership. Zipcar did not provide a reason for the abrupt closure of its UK operations. In its most recent set of accounts for the year ended 31 December 2024, it said losses before tax increased 'significantly', from £364,000 to £11.6 million. 'This was primarily driven by a £3,950,000 decline in revenue, resulting from fewer trips and shorter average trip durations compared to 2023. 'These changes reflect the ongoing impact of the cost-of-living crisis, which continues to suppress demand for discretionary spending.' It also said it had suffered from rising electricity and insurance costs. Save money, make money.
Enterprise Car Club is a competitor to Zipcar.