Full-Time
Application Support Engineer
Artech Information System
1,001-5,000 employees
IT staffing and project-based workforce solutions
No salary listed
Morrisville, NC, USA
In Person
 IT & Security (1) |
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- Pharma Manufacturing experience is mandatory.
- Good experience in the Pharma Manufacturing domain.
- Should have experience working in Manufacturing and engineering systems like SBOL, Delta V, PI or any other Manufacturing applications used in the Pharma labs.
- Communicate and coordinate with application users to resolve their application issues and requests.
- Investigate, debug and resolve Level 3 or escalated application issues and coordinate issue resolution and site communications.
- Deal with end-users directly, understanding their needs and resolving their issues in the manufacturing space.
- Proactively identifying issues, independently resolving routine issues, and escalating more complex issues as required.
- Implement configuration changes, perform technical tasks such as software installations, environment refreshes, backups, and performance measurement for supported applications in the manufacturing space.
- Service follow up and resolution of escalated service issues and deficiencies as required.
- Assess the impact of IT monthly maintenance activities and communicate the information to manufacturing application owners.
- Coordinate scheduling of planned updates for IT systems in the manufacturing space.
- Perform system maintenance tasks (e.g., performance monitoring, incident management, metrics, knowledge management documentation).
- Root cause analysis for support issues to determine cause of failures or incidents.
- Escalate emergencies to appropriate groups to ensure timely resolution of incidents (i.e., escalations to infrastructure teams, Level 3 teams, or vendors).
- Reduce tickets; improve ticket resolution time, and meet service level agreements to reduce cost of systems support.
Artech Information System provides IT staffing and project-based services worldwide. It connects organizations with tech talent through staffing programs (contingent, direct hire, RPO, master vendor, payroll transition) and delivers end-to-end digital and technical projects (design, operations, development, and platforms). It stands out through its focus on applied human intelligence, diverse and inclusive culture, and a track record with Fortune 500 clients across multiple countries. Its goal is to be the ecosystem that connects people, technology, and opportunities, enabling global businesses and talent to grow together.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Morristown, New Jersey
Founded
1992
Simplify's Take
What believers are saying
- Artech provides managed cloud and cybersecurity services to Fortune 500 firms.
- Artech supports public-sector organizations amid AI and cloud shifts.
- Artech generated over $775 million in global revenue as women-owned business.
What critics are saying
- Trump's 2025 H-1B tightening cuts Artech's India staffing in 3-6 months.
- Apex Group acquisitions erode Artech's position in 12-24 months.
- 2026 recession freezes Fortune 500 IT budgets, hitting Artech revenue.
What makes Artech Information System unique
- Artech is the largest women-owned IT workforce solutions firm in the U.S.
- Artech holds Great Place to Work certification for its dynamic culture.
- Artech expanded India offices in Bengaluru, Bhopal, Hyderabad, and Chennai.
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Benefits
Remote Work Options