DO/Exit STAC

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractors exclusively within the hospitality, travel, and tourism industries.

Important Notice:

This is a temporary contract beginning May 1, 2025. This contract ends January 16th, 2026(with an option to extend the term).

DO AGENT:

Job Summary:
We are seeking attentive and customer-focused individuals to assist passengers in the divesting process at security checkpoints. The Passenger Divesting Assistant plays a crucial role in preparing travelers for screening, ensuring a smooth and efficient checkpoint operation. By properly informing passengers about required procedures, this position helps reduce delays, minimizes re-screening, and improves overall throughput.

Key Responsibilities:

• Guide passengers through the divesting process before security screening.
• Provide clear instructions on removing items to prevent alarms or delays.
• Advise passengers to place personal items in their carry-on bags instead of bins when possible.
• Ensure passengers understand and comply with the following divesting requirements:
• • Place small metallic items (keys, coins, cellphones, headphones, large belt buckles, etc.) in carry-on bags or bins.
  • Remove outer garments (coats, jackets, fleeces, scarves, etc.) and place them in a bin.
  • Separate liquids, gels, and aerosols (LGA) from accessible property and place them in a bin.
  • Remove laptops, tablets, and other large electronics, placing them flat in a bin with nothing on top.
  • Place CPAP/BPAP devices in a bin, ensuring nothing is on top.
• Never ask individuals to remove medical devices attached to their bodies.
• If a passenger has a pacemaker or defibrillator, ensure they are not directed into the Walk-Through Metal Detector (WTMD).

Qualifications & Requirements:

• Strong communication and customer service skills.
• Ability to provide clear, concise instructions in a fast-paced environment.
• Attention to detail to ensure compliance with TSA procedures.
• Ability to stand for extended periods in a high-traffic airport setting.
• Prior experience in security, customer service, or a related field is a plus.

Work Conditions:

• Fast-paced airport security checkpoint environment.
• Standing and interacting with passengers for extended periods.
• Standing for extended periods, 8 to 10 hours shifts.
• Adhering to TSA guidelines and security protocols at all times.

Preferred Qualifications

• Experience in airport, customer service, or security-related fields.
• Multilingual or ASL skills are a plus.

• Flexibility to work shifts, including weekends, early mornings, evenings, and holidays. The busiest days at our airport are Thursdays, Fridays, Sundays, and Mondays.
• Must be able to clear background checks and security clearances for SeaTac Airport.

This position plays a vital role in maintaining efficiency at security checkpoints while ensuring passengers are prepared for screening.

[]