Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Principal UX Designer to join the athenahealth Clinician Experience team. You’ll work to discover, define, design, and deliver features for ambulatory practice clinicians and staff that enhance how they deliver care to their patients. The decisions you make will impact over 100K healthcare providers and countless patients!

As a principal designer, you’ll apply your extensive experience across the full range of design practices, from user research to delivery and all stages in between. As a design leader, you will collaborate not only across the design department, but with product partners, engineering, and senior leadership at various levels across the company.

If you’re looking to make a difference in healthcare, then we want to talk to you!

The Team

When you join our UX Design team, you become part of a highly collaborative group with a common goal: creating solutions to help transform the healthcare industry. Our team is responsible for enhancing the primary workflows of ambulatory physicians, from maintaining the longitudinal patient record of care, to collaborating across points of care, and engaging with patients during an appointment.

As one of our most senior designers, you will help set the standard for high quality user research and design. Your work with leadership will help inform our strategy for how the zone can best support primary care providers and build a plan to execute against. Join us and discover how you can make a difference in the lives of physicians and the patients they care for.

Job Responsibilities

Plan and conduct generative user research to inform strategy and define project scope
Design detailed product features that strike a balance between vision, craftsmanship, speed, and business potential.
Create clarity and drive long-term user experience vision, architecture, and concepts 
Lead collaboration with cross-functional colleagues to break that vision down into manageable phases with defined value
Proactively seek out and foster connections with stakeholder across product teams to support cohesion and consistency
Inspire and drive a high bar for user experience research and design quality 
Provide guidance to junior designers through mentorship and design reviews
Participate in department initiatives to improve design processes and practices

Typical Qualifications

10+ years of professional UX experience designing for end-to-end journeys in highly complex domains (healthcare, finance, manufacturing, etc.)
Demonstrated experience in planning and executing user-centered research (qualitative and/or quantitative) and acting on findings to improve design
Demonstrated conceptual design, including modeling
Demonstrated excellence in interaction design
Strong stakeholder management and communication skills
Ability to make prioritization decisions in the best interest of the user and the organization.
Experience partnering with senior level stakeholder to develop design direction
Deep knowledge of UX practices within Agile software development process, including UX ideation, design techniques, and incorporating user research and evaluative testing
Enthusiasm for digging into complex problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.

Portfolio demonstrating ability to tell a compelling story about discovering problems, defining solutions, influencing strategy, and collaborating on execution success.

About athenahealth

Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.

https://www.athenahealth.com/careers/equal-opportunity

Principal UX Designer

Athena Health

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