Program Manager

We are seeking a dedicated Program Manager to work with our passionate teams in the US and the UK. The Program Manager will be fully responsible for ensuring the successful operation of our VPP services. You will collaborate closely with the Delivery team to support the launch of new services and manage ongoing operations for both internal and external clients in the US. This role is an exceptional opportunity for someone who excels in a scale-up environment, has a deep understanding of the energy flexibility market, and is passionate about contributing to the energy transition.

Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

On a given day at Lunar, you’ll likely…

• Ownership of the service delivery elements of the client contract, and ensuring delivery adherence to client contract SLAs.
• Actively monitoring flexibility services dispatches, forecasting and health monitoring systems. Monitoring device onboarding and responsible for scaling of the service.
• Reporting on the service performance including performance metrics for internal and external audiences - SLA adherence, cost, revenue, margin, on-time delivery, outages, etc.
• Identifying and raising issues impacting the service. Working collaboratively with internal and external teams to diagnose and determine appropriate fixes.
• Providing support to the client and internal teams analysis, reporting and gathering data as required.
• Identifying service delivery improvement opportunities and working with the relevant team to execute on these opportunities.
• Assisting with building strong client relationships and managing client expectations.
• Setting up the delivery for clients by establishing the internal operating procedures for how the service will be delivered, operated and supported. Working closely with the operations team to ensure an efficient and high standard of support to end customers.
• Achieving deadlines related to milestones required to meet the client’s expectations.
• Ongoing management of the client service delivery including running periodic delivery meetings with the client and communicating client requirements to the technology team.
• Coordinate with different business units in the company to work together and overcome conflicting priorities.
• Identifying opportunities to add more value to the client e.g. offering new Lunar products
• Attend face to face briefings and workshops with clients related to the ongoing operation or expansion of services

Desired Skills:

• Experience in the energy grid services industry is a must,  the residential sector is a plus.
• Experience managing US DER grid service programs / flexibility services. Project management/delivery experience is a plus.
• Experience working closely with product and technology teams on software centric services.
• Provide operational insight and support for service design activity
• Process oriented with great attention to detail and documentation skills
• Technical literacy – robust understanding of residential DERs, including data, IoT control and their operation
• Communication - you can communicate effectively and credibly with technical and non technical personnel
• Contract management - can easily digest, understand and enforce processes to ensure adherence to contractual obligations
• Exceptional stakeholder management skills: influencing and persuasion skills
• Proactive problem-solver with a bias to ownership
• You are adaptable and are able to handle uncertainty with a positive, solution-oriented attitude

Benefits:

We’re dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program.

Additional benefits include: 

• Medical, dental, and vision insurance for employees and dependents
• Flexible Paid Time Off plus 10 paid holidays
• Tax deferred 401(k) plan 
• Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent 
•  Subsidized EV charging and pre-tax commuter benefits
• Cell Phone stipend 

Our DE&I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is: $90,000 - $125,000 USD.

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.