Full-Time

Collections Analyst

Confirmed live in the last 24 hours

Elastic

Elastic

1,001-5,000 employees

Search and analyze data in real-time

Data & Analytics
Enterprise Software

Entry, Junior

Remote in Canada

Category
Financial Accounting
Management Accounting
Accounting
Required Skills
NetSuite
Salesforce
Requirements
  • At least 2 years of professional experience in collections
  • An Associate’s Degree, preferably in Accounting, Finance, or Business, or equivalent work experience
  • Good organisational skills with a strong attention to detail
  • Strong customer service skills as well as the ability to collaborate with your team members
  • Strong communication skills, both verbal and written
  • Ability to work in fast-paced environment with high level of accuracy, both independently and in a team environment
  • Experience in SAAS/software industry (preferred, not mandatory)
  • Experience with Netsuite, Salesforce, and G Suite (preferred, not mandatory)
Responsibilities
  • Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimise bad debt expense.
  • Contact customers, via email or phone, to secure outstanding balances.
  • Perform account reconciliations, as needed, to resolve any account discrepancies.
  • Resolve Unapplied and Unidentified Cash Payments to ensure accurate posting to the customer account.
  • Work with customers that have delinquent balances to negotiate payment plans.
  • Confer with management to determine if additional actions are required for delinquent accounts.
  • Process customer credit card payments. Address any credit card declines with the customer.
  • Respond to customer inquiries within a 24-48 hour time period.
  • Prepare and review weekly collection reports to determine collection strategies to assist management with cash forecasting goals.
  • Review progress of Key Performance Indicators with management, with a focus on continued improvement.

Elastic provides search-powered solutions that help businesses search, analyze, and visualize data in real-time. Its main product, Elasticsearch, is a search engine that can be used in the cloud or on-premises, allowing organizations to manage large volumes of data effectively. This capability is essential for making informed decisions and improving operational efficiency. Elastic serves a wide range of clients, including large enterprises and government agencies across various industries such as technology, healthcare, and finance. Unlike many competitors, Elastic offers flexible deployment options, including a hosted service (Elastic Cloud) and on-premises solutions, along with orchestration subscriptions for centralized management. The company's goal is to empower organizations to harness their data for better insights and decision-making through a subscription-based model that ensures predictable revenue.

Company Stage

IPO

Total Funding

$157.6M

Headquarters

Mountain View, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

17%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Elastic's recent launch of Playground and Search AI Lake demonstrates its commitment to innovation and staying ahead in the AI and data analytics space.
  • Recognition with the 2024 EMA Allstars award for AI-assisted observability highlights Elastic's industry leadership and potential for continued growth.
  • Strategic acquisitions, like that of Elastic Agency by IVE Group, expand Elastic's market reach and service offerings, enhancing its competitive edge.

What critics are saying

  • The competitive SaaS market requires Elastic to continuously innovate to maintain its market position and avoid being overshadowed by larger players.
  • Integration challenges from acquisitions, such as that of Elastic Agency, could pose risks to operational efficiency and company culture.

What makes Elastic unique

  • Elastic's flagship product, Elasticsearch, offers unparalleled real-time search and data analysis capabilities, setting it apart from competitors in the SaaS market.
  • The company's diverse deployment options, including Elastic Cloud and Elastic On-Prem, provide flexibility that caters to a wide range of client needs.
  • Elastic's focus on security analytics and business analytics, combined with its robust subscription-based model, ensures a steady revenue stream and high client retention.

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Benefits

Fully paid health coverage for you and your family

Flexible location and schedule for most roles.

Generous number of vacation days each year

20+ additional shut it down days

Minimum of 16 weeks of parental leave, plus generous family formation benefits.

40 hours each year to use toward volunteering

Double your charitable giving