Service Desk Technician

Initial Posting Date:

04/15/2025

Application Deadline:

04/29/2025

Agency:

Oregon Health Authority

Salary Range:

$4,654 - $7,033

Position Type:

Employee

Position Title:

Service Desk Technician (Information Systems Specialist 3)

Job Description:

Opportunity Awaits, Apply Today!  - Service Desk Technician (Information Systems Specialist 3)

The Service Desk Technician provides support to both internal and external customers of the Office of Information Services (OIS). This Tier 1 position concentrates on receiving and recording end-user desktop issues. They are able to resolve repetitive issues such as password resets and training/inquiry questions. They may have some specialized knowledge in one or possibly two technical areas and general knowledge in a few others. Service Desk Technicians must clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person, as needed. The person in this position must have both strong technical and customer service skills and be able to answer complex technical questions. When necessary, Service Desk Technicians pass problems they cannot resolve to upper-level technical support personnel within and outside of the Service Desk. For a full review of the position description, please click here.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

MINIMUM QUALIFICATIONS: Information Systems Specialist 3


(a) Two (2) years of information systems experience in:
Centralized Technical Call Center Operations

(Previous experience working in a fast-paced technical call center environment)

OR


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

•  Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.

•  Willingness to collaborate, share information and contribute to a team’s success.

•  Excellent customer service skills for both internal and external customers.

•  Ability to demonstrate initiative and independent judgement.

•  Experience in promoting a culturally competent and diverse work environment.

• Previous experience working in a fast-paced technical call center environment.

• Ability to demonstrate initiative and independent judgement on an on-going basis.

• Ability to stay on task with minimal to no supervision.

Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment.

Preference Statement:

Application Guidance

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!
• This announcement is for 1 full-time permanent, represented, Service Desk Technician (Information Systems Specialist 3) position based in Salem, Oregon.
• This is a hybrid position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: [email protected] | 503-569-8811.

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources

The Oregon Health Authority is an equal opportunity, affirmative action employer, committed to diversity and pay equity.

 Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?