Workplace Experience Coordinator

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a passionate and proactive Workplace Experience Coordinator to bring energy, creativity, and structure to our Chicago HQ. This role blends the strategic with the hands-on, managing day-to-day office operations while also owning the employee experience in ways that inspire connection, culture, and collaboration. If you're someone who loves making a workplace feel alive, thrives on multi-tasking, and takes ownership of every detail from vendor management to events, this is your chance to shape the return-to-office experience that people talk about.

What you'll do

• Oversee daily office operations and facilities management, serving as the primary lead for building-related issues, office policies, maintenance updates, and onsite vendor relationships
• Maintain a welcoming, safe, and secure working environment, ensuring all reception areas, conference rooms, and common spaces are consistently tidy, presentable, and functional
• Serve as the face of the office for all employees and guests, providing a warm welcome, general assistance, and directions to address immediate needs
• Manage the visitor and access control process, including verifying guest credentials, issuing security badges, and ensuring a seamless check-in experience
• Monitor and maintain a robust inventory of all office, kitchen, and catering supplies, proactively arranging orders to ensure the workspace is always fully stocked
• Manage all incoming and outgoing mail and packages, overseeing the receipt, sorting, and distribution of deliveries
• Manage the local ticketing platform and internal requests, prioritizing and resolving office issues, fielding phone calls, and routing inquiries to the appropriate departments
• Oversee workplace scheduling and coordination, which includes managing conference room calendars, confirming meetings, and resolving scheduling conflicts
• Serve as a cross-functional liaison, collaborating with IT for technical support, Finance for expense tracking and invoices, and the People Team to facilitate resource setup for new hire onboarding
• Coordinate workplace events and daily perks, including office lunch programs and various ad hoc Workplace Experience projects

What we're looking for

• 2+ years in workplace experience, facilities, or office operations in a fast-paced environment
• A creative thinker with a problem-solving mindset who thrives on autonomy
• Strong organizational and multi-tasking skills; ability to juggle priorities with calm and clarity
• An enthusiastic, magnetic presence who brings others along with their energy
• Proactive and self-driven—you don’t wait to be told what to fix or improve
• Experience managing vendors, budgets, and simultaneous projects
• Familiarity with Google Workspace and project management tools
• Experience executing culture initiatives within a startup or high-growth company
• Demonstrated success with return-to-office engagement or office-first transitions
• Proven ability to report on workplace engagement and usage trends
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

5 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our Workplace team members hold to our office-first model, which requires employees to be on-site five days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $25.00 USD to $33.00 USD hourly. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-AW1 #LI-Onsite