Full-Time
Commercial Customer Success Manager
Posted on 4/12/2024
Cloud-native analytics platform with spreadsheet interface
Compensation Overview
$110,000 - $135,000Annually
Mid
New York, NY, USA
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
- ETL experience
- Experience implementing production business intelligence solutions
- Startup experience
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
- NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
- Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
- Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
Sigma Computing offers a cloud-native analytics platform that empowers business users to derive insights from vast datasets directly from their cloud data warehouses, without needing coding skills. The platform stands out by combining a user-friendly spreadsheet interface with the capability to handle and analyze billions of rows in real-time, emphasizing accessibility and data-driven decision-making. This focus on user-centric innovation and real-time data analysis makes it an especially promising environment for professionals eager to work at the forefront of technological advancement in data analytics.
Company Stage
Series C
Total Funding
$721.3M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 13%1 year growth
↑ 11%2 year growth
↑ 150%Benefits
Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.
Flexible schedule - Do the work you need to get done in the time you have to get it done
Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.
Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.
Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.
Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.