Full-Time

Director – Relationship Account Management

MongoDB

MongoDB

5,001-10,000 employees

Modern, general-purpose database platform

Data & Analytics

$183,000

Equity, RSUs

Senior

Cambridge, MA, USA

Required Skills
Sales
Communications
Management
Requirements
  • 5+ years of experience leading high growth account management, sales or customer success team, preferably in the technology industry
  • 2+ years of experience as a second level sales leader
  • Track record of owning and exceeding retention and expansion revenue goals
  • Proven ability to attract, hire, develop and retain diverse teams of top talent
  • Experience leading through transformational change, building a culture of resilience and innovation, implementing creative business solutions
  • Exceptionally strong communication and negotiation skills with the ability to influence both internal and external stakeholders
  • History of successfully building new teams or programs including setting the vision, talent strategy, defining process and building operational excellence
  • Operationally excellent, regularly leveraging data to inform strategy and decisions
  • Enjoy working in highly collaborative environments with the ability to build strong partnerships with peers from other departments
  • Energized by a culture of innovation and a fast paced, ever-changing environment
Responsibilities
  • Evolve and refine a high performing account management organization
  • Develop, motivate, and coach a team of managers. Establish a culture of performance, transparency, inclusivity and growth
  • Deeply understand customer needs and align team skills and enablement to deliver an outstanding customer experience
  • Build relationships with key customer executives, providing strategic and consultative advice to influence their success. Act as a point of escalation to resolve customer issues as needed
  • Integrate the Account Management role into the broader GTM organization by creating clarity around the function and establishing strong partnerships with Customer Success, Sales, Professional Services and Operations leaders
  • Define strategies and operating cadence to achieve quarterly growth and retention goals
  • Demonstrate deep understanding of customer and team activity through delivery of consistent and accurate forecasts
  • Develop an operational framework for the AM function including territory management, capacity planning, account assignment governance, and operating metrics
  • Initiate and be accountable for strategic initiatives necessary to achieve quarterly business goals and team engagement. Leverage a data-driven approach to uncover areas of opportunity
  • Collaborate with cross functional leaders and executives to improve processes, solve customer escalations, negotiate non-standard commercials, and participate in company initiatives
  • Design a unique AM methodology that delivers repeatable customer value, growth and retention

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data

Company Stage

Series F

Total Funding

$311M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

21%

1 year growth

34%

2 year growth

63%

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility