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Full-Time

Senior Customer Success Manager

Ads, UK

Posted on 3/6/2024

Wunderkind

Wunderkind

501-1,000 employees

AI-driven performance marketing solutions

Data & Analytics
Enterprise Software

Senior

London, UK

Category
Customer Education & Training
Customer Success
Customer Success & Support
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • BA/BS degree plus experience related to digital media or digital advertising
  • 3+ years of online advertising experience required; 1+ years of client-facing experience
  • Expertise in working with programmatic ad inventory, DSPs, ad exchanges, ad servers, and other optimization platforms is a plus
  • Experience managing CPA, CPC, and CPM marketing campaigns
  • Outstanding troubleshooting, analytical, and problem-solving abilities coupled with superb communication skills to relay your solutions
  • Detail-oriented with the ability to project manage, set priorities and meet deadlines when managing multiple client relationships
  • Motivated, tenacious, and resourceful
  • Persuasive and compelling - able to communicate on behalf of Wunderkind in formal and informal settings
  • Comfortable in a high-growth environment where roles and responsibilities may shift
  • Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
Responsibilities
  • Manage and grow a roster of key agency relationships
  • Work closely with Sales to expand revenue streams for existing accounts
  • Become an expert on the use and best practices of Wunderkind
  • Offer clients insight on how to launch and improve campaigns across Wunderkind inventory
  • Provide ongoing management to clients as new features and inventory are added to our repertoire
  • Work with Product Management to help define and innovate features of the platform
  • Help develop operationalize best practices by creating training materials, sales materials and customer facing guides

Wunderkind provides a performance marketing solution that utilizes AI, data, and identity to deliver personalized, one-to-one messaging through owned channels like websites, emails, texts, and ads.

Company Stage

Series C

Total Funding

$160.6M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-12%

2 year growth

-29%
INACTIVE