Full-Time

Senior Customer Success Manager

Wunderkind

Wunderkind

501-1,000 employees

AI-driven personalized marketing platform

Data & Analytics

Senior

London, UK

Required Skills
Sales
Communications
Marketing
Requirements
  • BA/BS degree plus experience related to digital media or digital advertising
  • 3+ years of online advertising experience required; 1+ years of client-facing experience
  • Expertise in working with programmatic ad inventory, DSPs, ad exchanges, ad servers, and other optimization platforms is a plus
  • Experience managing CPA, CPC, and CPM marketing campaigns
  • Outstanding troubleshooting, analytical, and problem-solving abilities coupled with superb communication skills to relay your solutions
  • Detail-oriented with the ability to project manage, set priorities and meet deadlines when managing multiple client relationships
  • Motivated, tenacious, and resourceful
  • Persuasive and compelling - able to communicate on behalf of Wunderkind in formal and informal settings
  • Comfortable in a high-growth environment where roles and responsibilities may shift
  • Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
Responsibilities
  • Manage and grow a roster of key agency relationships
  • Work closely with Sales to expand revenue streams for existing accounts
  • Become an expert on the use and best practices of Wunderkind
  • Offer clients insight on how to launch and improve campaigns across Wunderkind inventory
  • Provide ongoing management to clients as new features and inventory are added to our repertoire
  • Work with Product Management to help define and innovate features of the platform
  • Help develop operationalize best practices by creating training materials, sales materials and customer facing guides

Wunderkind stands out in the competitive landscape of performance marketing by leveraging advanced AI and comprehensive data analytics to craft personalized consumer interactions across various owned channels, resulting in demonstrable boosts in digital eCommerce revenue for prominent brands. The company's commitment to identity-driven, one-to-one messaging not only sets it apart from competitors but also showcases its ability to adapt to the evolving demands of targeted marketing. Wunderkind's proven track record with well-established clients serves as a testament to its effectiveness in enhancing customer engagement and driving sales.

Company Stage

Series C

Total Funding

$160.6M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

-12%

1 year growth

-16%

2 year growth

-24%