Full-Time
Help Desk Specialist
Abacus Technology
501-1,000 employees
IT, engineering, and enterprise management services
No salary listed
No H1B Sponsorship
San Antonio, TX, USA
In Person
US Citizenship Required
 IT & Security (1) |
|---|
- 3+ years experience in a help desk or technical support role.
- Associate’s degree in a related field.
- Must be Security+ certified (or hold equivalent DoD 8570 IAT Level II).
- Experience responding to and diagnosing problems through discussion with users.
- Able to ensure a timely process through which problems are controlled.
- Experience with help desk operations and serving as focal point for customer concerns.
- Experience providing support to end users on a variety of issues.
- Experience identifying, researching, and resolving technical problems.
- Experience responding to telephone calls, email and personnel requests for technical support.
- Experience documenting, tracking, and monitoring problems to ensure a timely resolution.
- Experience providing second-tier support to end users for either PC, tablet, mobile phone, server, network, or mainframe applications or hardware.
- Experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Must be a US citizen and hold a current Secret clearance.
- Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
- Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
- Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
- Troubleshooting desktop, laptop, printers, and network connectivity problems.
- Set up new desktop users.
- Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise.
- Monitor and resolve assigned issues received through the call-tracking system.
Abacus Technology provides professional IT, engineering analysis, and enterprise management services. It helps clients solve complex technology challenges by delivering integrated, cost-conscious solutions that improve productivity. The company works by offering a full range of support services across information technology, engineering analysis, and enterprise management, tailoring solutions to each project and guiding work from planning to deployment. Compared with competitors, Abacus Technology emphasizes total client satisfaction, a comprehensive suite of services, and practical, results‑oriented outcomes designed to help customers “make technology count.” The goal is to help clients increase productivity and efficiency while keeping costs down by applying proven methods and expert support.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chevy Chase Village, Maryland
Founded
1983
Simplify's Take
What believers are saying
- OASIS+ UR contract extends through December 2034 with five-year option.
- Established relationships with DoD, NASA, DoS, and DoE agencies.
- Government-wide acquisition vehicle expands addressable market beyond traditional contracting.
What critics are saying
- Loss of small business status eliminates 54151HACS cybersecurity SIN flexibility.
- Lacks visible AI/ML expertise as federal budgets shift toward emerging technologies.
- Leadership succession risk with 43-year tenure creates client relationship vulnerability.
What makes Abacus Technology unique
- Holds three OASIS+ contract vehicles enabling worldwide federal service delivery.
- GSA Schedule access across IT, cybersecurity, management consulting, and engineering.
- Multi-award GWAC structure supports fixed-price, cost-reimbursement, and time-and-materials engagements.
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Benefits
Health Insurance
Paid Vacation