Client Account Manager

Job Description

Business Unit Mission:

The Client Account Manager is primarily responsible for building and maintaining professional relationships with clients throughout their time with PracticeMatch.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Build and maintain strong relationships with new and existing clients, maintaining regular contact with them to determine satisfaction with products, understanding their challenges and concerns, how we provide them value, to assist them with appropriate usage of product, and educate them on new features and how to better utilize various products and services.
• Negotiates renewal contracts with clients within budgeted range.
• New client onboarding & development of long-term maintenance plan.
• Resolves client problems with company products, developing and enhancing professional relationships with clients, and fostering increased client immersion with the products.
• Upsells additional products and solutions when a need is identified, hitting monthly and quarterly sales goals.
• Promote increased usage of different facets of our products to increase the return on investment to our clients and increasing the likelihood of renewal.
• Performs monthly Health Checks on accounts, to identify potential problems and get ahead of solutions
• Maintain contracts and ensure billing is correct.
• Documenting communication with clients in our proprietary database and collaborating with management to tackle existing and anticipated concerns.
• Maintain CRM to ensure all information on clients is accurate
• Travel to Client Locations, Physician shows, and Provider shows
• Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking.
• Performs other duties as assigned.
• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures.

Qualifications

Competencies:

• Excellent communication and interpersonal skills with the ability to gain the trust of clients
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Must be able to work independently and productively with minimum supervision.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communicates changes and progress; completes projects on time and budget.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers
• Possesses self-motivation and assertiveness to achieve goals and be successful
• To perform this job successfully, an individual should have knowledge of Spreadsheet Software (Excel); Word Processing Software (Word) and Office

Education and Training Required:

• Bachelor's degree (BA or BS) from four-year college or university and at least 1 year of Account Management Experience or Associates Degree with at least 3 years of Account Management experience.

Minimum Experience: 

• At least 2 years of experience in account management, preferably business to business.
• Physician Recruitment Industry knowledge and experience preferred, but not necessary.