CRM Functional Consultant

Job Description

Hi,

I hope you are doing good.

I have Opportunity with one of my client, please find below Job Description for your review. If you are interested please forward me your updated resume along with your contact details to discuss further

Role:  R12 CRM Functional Consultant
Duration: Full Time / Permanent
Location:  Austin, TX

Desired Skills & Experience
Required

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 5 years of experience with Information Technologies

Key Skills:

• Experience of several Oracle EBS R12 upgrade, implementation and support projects.
• A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.
o Oracle Service Contracts
o Oracle Field Service
o Oracle Tele-service
o Oracle Install Base 
o Oracle Customer Support
o Oracle Sales Intelligence 
o Oracle Depot Repair  
o Oracle Sales 
o Oracle ASO Service 
o Oracle Service
• Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc.
• Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc
• Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators.
• Excellent problem solving and analytical skills
• Excellent time management and multi-tasking skills

Job Description:

• Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows
• Update Functional Design Documents, Configuration Documents as needed.
• Prepare SIT and UAT test scripts.
• Analyze and provide solutions to the defects raised during SIT,UAT and
post Go-live support period. Work with the development team to get the
defects fixed and deployed.
• Perform the needed configurations for the CRM modules during SIT, UAT and cut-over.
• Prepare end-to-end business process training material and deliver the training to the business users.
• Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team
• Provide functional support to the development team, as needed, throughout the project duration.
• Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed.
• Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

• Bachelor’s degree or foreign equivalent required from an accreditedinstitution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Additional Information

All your information will be kept confidential according to EEO guidelines.