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Customer Service Advisor
Viator, Spanish Speaker
Posted on 8/23/2022
INACTIVE
Locations
Oxford, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Sales
Writing
Requirements
  • Fluent in Spanish and English, both written and spoken
  • Ability to work shift patterns, including some weekends
  • Experience of reservation systems would be preferred
  • Experience of taking calls and writing emails in a Customer Support environment
  • Any sales experience also advantageous
Responsibilities
  • Communication to Customer Care Manager in relation to all customer care & support issues
  • Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
  • Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary
  • Accurate delivery of booking information into various in-house software solutions
  • Time management of effective customer care delivery
  • Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
  • Continuing improvement to customer care administration and work methods
  • Effective “handover” to following Customer Care staff members - clear, concise and detailed information
  • Special project / product work when required
  • Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
  • Logging and collating all system and product errors
  • Control (on a rotating basis) of the online booking / cancellation / amendment procedures
TripAdvisor

1,001-5,000 employees

Travel guidance platform
Company mission
Liberty TripAdvisor Holdings' principal assets consist of its subsidiaries TripAdvisor and BuySeasons.