Practice Operations Manager

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

We’re seeking an experienced, adaptable healthcare leader to step into management roles supporting ambulatory clinic operations across multiple sites. These assignments typically last 3–6 months and provide leadership coverage during planned or unplanned leaves, vacancies, or transitional periods.

This is an ideal opportunity for a leader who enjoys variety, thrives in fast-paced environments, and excels at quickly assessing operations, building trust with new teams, and ensuring continuity of high-quality patient care. You’ll work across diverse clinic cultures, partnering with providers, staff, and senior leaders to maintain strong operations, staff engagement, and organizational standards.

If you’re known for sound judgment, learning agility, and calm leadership in times of change, this role offers meaningful impact and professional variety.

Job Description:

What You’ll Do

Operational Leadership

• Serve as the primary operational resource for assigned clinics; act as a consultant to other Practice Managers/Administrators on operational matters
• Partner with the Administrative Director, CAO, and Medical Director to oversee clinic space utilization, provider schedules, staffing levels, and patient volume
• Ensure smooth, timely patient flow and continuity of care

Patient Experience & Systems

• Lead initiatives to improve patient satisfaction, using data to measure effectiveness
• Implement and oversee information systems (e.g., managed care), ensuring accuracy of scheduling and data entry
• Identify staff training needs and ensure systems are used effectively

Team & Performance Management

• Oversee practice support staff, ensuring service standards and customer service expectations are met
• Assign and structure work to meet operational demands
• Participate in confidential salary planning
• Develop and monitor productivity, volume, and satisfaction metrics
• Support Practice Managers and collaborate across departments to define best practices

Staff Development & Communication

• Identify training needs for support and management staff
• Coordinate ongoing skills development, meetings, conferences, and programs
• Lead regular team meetings and keep Directors informed
• Represent assigned service areas at key meetings

Revenue Cycle & Resource Oversight

• Partner with Managed Care leadership to oversee referral management staff
• Implement Revenue Cycle policies, including referrals, co‑pay collection, and visit ticket processes
• Coordinate equipment purchases, maintenance, and repairs

People Leadership & Financial Accountability

• Directly support managers and functional leaders
• Make employment decisions, including hiring, corrective action, performance reviews, and terminations
• Manage budgets for multiple departments
• Direct Reports: More than 7
• Indirect Reports: 11–20

Required Qualifications

• Bachelor’s degree required - Healthcare or Business Administration preferred
• 8–10 years of related healthcare operations experience
• 1–3 years of supervisory or management experience
• Experience in hospital or health center operations and ambulatory management
• Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Access, and other web‑based applications

Core Competencies

• Decision Making: Makes high‑impact decisions affecting multiple departments and organizational strategy
• Problem Solving: Addresses complex, broad challenges using creativity, collaboration, Lean techniques, negotiation, and diplomacy
• Independence of Action: Sets direction, priorities, and allocates resources across departments
• Written Communication: Clearly communicates complex information at all organizational levels
• Oral Communication: Navigates sensitive conversations, resolves conflict, and motivates teams
• Knowledge: Applies broad operational and policy knowledge in complex or unprecedented situations
• Teamwork: Leads collaborative, cross‑functional teams with system‑wide impact
• Customer Service: Drives initiatives that meet or exceed service standards across multiple areas

Why This Role

• Meaningful leadership impact during critical transitions
• Exposure to diverse teams and environments
• Opportunity to apply expertise across multiple sites
• Dynamic, fast‑paced work with strong autonomy

Pay Range:

$95,000.00 USD - $140,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled