INACTIVE
Full-Time
Help Desk and IT Manager
Data analysis service for big data
Data & Analytics
Financial Services
Mid, Senior
Chicago, IL, USA
Required Skills
Microsoft Azure
Communications
Management
AWS
JIRA
Google Cloud Platform
Requirements
- Bachelor's Degree in an Information Technology discipline or related field of study (e.g., Computer Science, MIS)
- Minimum 5 years' relevant work experience with at least 2 years' experience leading or managing technical resources and/or an IT service desk in a mid to large sized organization
- Must be local to Chicago area
- Knowledge of basic computer hardware, software, and SaaS (software as a service) including but not limited to:
- MacOS
- Windows
- Microsoft 365
- Cloud Services in AWS, Azure, GCP, etc
- Okta, Azure AD or other identity management
- Jira or other issue tracking software
- Mobile Device Management of laptops with Jamf, Intune or others
- Proven ability to be effectively efficient and produce results
- Proven strong communication and documentation skills
- Proven history of identifying and championing projects
- Strong vendor management experience (hardware, software, communications, services, etc.) including contract negotiation, purchasing and order management, and collaboration with finance resources
- Experience in a startup environment
Responsibilities
- Manage day-to-day operations of the Help Desk ensuring all processes used by the Help Desk are thoroughly documented, audited, maintained, and followed in line with Ocient's goals and compliance requirements
- Manage End User Windows and macOS laptops, and enterprise software such as email, file sharing, and productivity tools
- Manage identity and access management via Okta and Azure AD
- Work with the Security Team to ensure a secure environment for enterprise users and applications
- Oversee Ocient's multiple public cloud accounts
- Provide strong leadership and support to all team members, including assigning tasks, resolving conflicts, training and mentoring
Ocient enables organizations to pursue new opportunities with solutions tailored for hyperscale data sets. Ocient wants to give organizations insights in “interactive time” – seconds or minutes, not hours or days – via accelerated solutions that enable the deployment of new products, services, and revenue streams.
Company Stage
N/A
Total Funding
$138M
Headquarters
Chicago, Illinois
Founded
2016
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 11%2 year growth
↑ 49%Benefits
Inclusive health insurance
Unlimited paid time off
Paid parental leave
Various employee wellness programs
Work where you live
401k
Competitive salary
INACTIVE