Head of Real Estate Design & Delivery

Vice President, Real Estate Design & Delivery

The Team

Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet or exceed the needs of our customers at all levels. We manage more than 11 million square feet of space in the United States and overseas, including thirteen North American and six international locations, multiple data centers and more than 200 retail investor centers!

The Purpose of Your Role

The Vice President of Real Estate Design & Delivery will drive asset value through critical thinking, effective communication, cost management, planning and execution all in support of our associates and customers.

How Your Work Impacts the Organization

The Vice President of Design & Delivery is responsible for the efficient effective leadership and management of the design, construction and completed delivery of Tenant Improvement, Ground Up and Technology projects within the Fidelity Management & Research Company (FMR) and related companies’ portfolios! The Vice President will manage FMR teammates as well as multiple 3rd party vendors. This key leadership role will collaborate with stakeholders across the entire organization to ensure consistent superior customer service. This professional will champion continuous improvement initiatives and process consistency, while ensuring organizational alignment of charter and objectives. Responsibilities include team leadership, client interface, programming, planning, design development, construction document development, construction management, short- and long-term budgeting as well as financial reporting. The Vice President must possess the skills and expertise to think and act with an excellent balance of transformational vision and transactional execution, constantly modulating to adapt to dynamic situations. This role includes management of projects throughout the global portfolio.

This role reports to the Head of Fidelity Real Estate and will have a dedicated team including full time and contractor resources.

The Value You Deliver

• Build and cultivate an adaptable and flexible organization.
• Recruit, train and retain top talent throughout the organization consistently deliver superior customer service.
• Develop strong relationships with key stakeholders within FMR, related entities and the community.
• Develop and optimize a comprehensive service model that captures efficiency of common process while supporting client flexibility in high touch environments.
• Partner with the executive team and teammates to assess current and future business needs and implement adjustments to the service delivery model as necessary.
• Develop and manage budgets for this design & delivery group in the context of a thoughtful and comprehensive strategic operating plan.
• Responsible for all financial reporting for the design & delivery functions, supported by the Controls and Finance group.
• Manage 3rd party Providers to efficiently develop alternatives and options for Corporate and Business Unit requirements.
• Coordinate company design & delivery needs with all key stakeholders.
• Proactively engage in the development of strategic approach to all FMR real estate needs.
• Manage and direct development of financial modeling in collaboration with finance team.
• Partner with risk management to identify operations related risks and effective mitigation measures.
• Partner with stakeholders to lead, develop and present timely information of the design & delivery of financial analysis and lead forecast reporting and budgeting processes.  
• Development and management of relevant Key Performance Indicators and Metrics.
• Responsible for developing and maintaining department policies and procedures covering all design & delivery functions.
• Lead turn-key project initiatives through all project phases, from initial analysis through closeout.
• Manage and lead multiple multi-disciplined people leaders (internal and external) to effectively and efficiently execute corporate real estate requirements.
• Team with internal and external partners to see all initiatives, projects and operations through successful timely execution and completion.
• Develop and manage long term Capital Expenditure budgeting for all projects within the influence of Fidelity Real Estate on a rolling 5-year basis.
• Partner successfully with external resources including but limited to:
  • Architects, designers, and engineers
  • 3rd Party Project Management Firms
  • General Contractors and sub-contractors
  • Permit expeditors and building officials
  • Public relations (as required)
  • 3rd Party Property Management services as well as internal property management teams.
• Ability to partner successfully with internal resources and project teams to include teammates from the following departments: Global Strategy, Planning and Analysis, Design, Delivery, Procurement, Facilities & Operations, Engineering Services, Finance, Legal, Risk, Compliance, Security and IT along with key stakeholders from Business Units.
• Capable of clear and concise communication with Senior Executive Leadership as well as key leaders and partners.
• Capable of clear and concise communication with government officials at local, state and federal levels to effectively drive company initiatives.

The Expertise and Skills You Bring

• 10 to 15 years of relevant design & delivery leadership experience.
• Bachelor of Science required in a development core field such as Construction Management, Civil Engineering, or related profession.
• Proven experience managing Tenant Improvement, Ground up and Technology projects in a fast-paced environment.
• Proven experience in schedule management and consistent on time project delivery.
• Able to demonstrate creative problem-solving techniques to resolve project issues.
• Able to demonstrate value engineering skills and articulate specific examples of success.
• Internal Team Development.
• Ability to support common goals and embrace team achievement over individual needs.
• Proven experience in developing internal partnerships.
• Ability to develop positive relationships with client business units.
• Ability to consistently meet and exceed client expectations.
• Understanding of the local or regional codes and ordinances that inform a building design, construction and operation.
• Understanding of the entitlements, financial and public relations implications of a proposed physical plan.
• Understanding of workplace trends that would impact space planning and interior designs.
• Thoroughly proficient at reading and interpreting construction documents, leases, and contracts.
• Ability to master technical issues, handle detail, and simultaneously manage multiple tasks.
• Ability to resolve conflict efficiently and effectively.
• Computer proficiency in Microsoft Word, Excel, Project and PowerPoint, Oracle and Ariba, Project Management and Workflow System.