What you will be doing

We are looking to hire an Associate Account Manager with a commercial and customer centric approach to drive significant company growth.  Your primary goal will be handling existing company accounts, seeking upsell / cross-sell opportunities, client retention, referrals and extending contractual terms within EMEA.

We are looking for someone to be in the office 2 - 3 days a week. 

As an Associate Account Manager, you will 

• Obtain a thorough understanding of the company and our offerings in order to educate clients on the benefits of the business
• Build strong relationships with the clients and manage key stakeholders effectively through regular meetings and communication
• Manage relationships with existing clients and their associated companies seeking and acting on any cross sell/ upsell opportunities through a combination of prospecting, prioritising upcoming renewals 
• Communicate customer feedback on market and product intelligence to our Product and Strategy teams and the business
• Understanding client requirements, following up any enquiries in order to make sure expectations are managed and met
• Provide valuable referrals to our new business team as the candidate builds relationships with clients and expands their network of industry contacts.

About you

As an Associate Account Manager, you will

• Possess excellent communication skills- both written and verbally
• Be organised and have strong time management skills- ability to prioritise high value and varied tasks
• Have strong stakeholder management skills, being able to build relationships across multiple departments
• Possess a willingness to learn and develop new skills
• Be a team player who has a nature ability to collaborate with other team members to help where needed, share best practices and industry knowledge etc
• Be customer centric, demonstrating client empathy 
• Have an eye for detail, especially when interpreting commercial contract terms 

Nice to haves:

• Ideally you will have worked in a business development or sales role previously 
• Ideally have experience of  PEP-Sanctions/ Transaction Monitoring sales. Please note that this is desirable but not essential.

The impact you will have

As an Associate Account Manager you will manage pre-existing clients with the aim of retaining and growing these accounts. We want to build upon the success that we have already had so it is a fantastic opportunity to join us. 

About us 

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralize the risk of money laundering, terrorist financing, corruption, and other financial crime. 

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have four global hubs in New York, London, Singapore, and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital. 

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

No fight against crime is complete without the right values, and we take ours very seriously!

 Focus on the Team - We’re Collaborative, Human and Humble

 Kaizen - We’re Curious, Proactive, and Agile

 Deliver Results - We’re Tenacious, Accountable, and Focused

We can only defeat financial crime if we have the right people with the right values in place, and we’re committed to investing in passionate people who are experts in their field. Our culture and working environment are second to none. Don’t believe us? See what our employees have to say on Glassdoor.

What’s in it for you?

• The salary range for this role is £28,000 to £35,000. If your salary expectation is higher, please reach out, and we can discuss other possible role options
• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our wellbeing are critical to keeping us performing at our best.
• Hybrid working- We want you to strike a balance and be where you do your best work.  You will work with your manager to agree on what is best for you and your team.
• You will also get an annual budget of £215 to kit out your home office
• Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Enhanced parental leave and childcare benefits
• Life Insurance to protect your loved ones 
• Medical insurance through Vitality with pre-existing conditions covered
• Pension contribution through The Peoples Pension

What will happen next

• Your application will be reviewed
• Telephone Interview with the Talent Team
• Hiring Manager Interview 
• Presentation Interview/ Team Interview
• Final Interview 
• Offer 
• Pre-Employment Checks 
• You will start at ComplyAdvantage!