Service Education Instructional Designer

Job Title

Service Education Instructional Designer – Image Guided Therapy Devices (Highland Heights OH; Colorado Springs CO; Plymouth MN; San Diego CA)

Job Description

The Service Education Instructional Designer – IGTD will enable field service staff to provide the best-in-class service to our customers with Philips medical device equipment. This includes working as a consultant and subject matter expert on learning experiences with an emphasis on digital and remote learning.

Your role:

• Act as a trusted advisor in the area of innovative education delivery methods and techniques, while ensuring relevant quality, legal, and compliance requirements are met.
• Cooperatively work with subject matter experts to design engaging learning activities using a macro- and micro-view of the learning journey, with a strong focus on remote and distance learning.
• Work in a team to maintain our Course Development Process, guide development through the process, participate in audits, and work to resolve any resulting CAPAs.
• Gather and document requirements for learning products and identify materials such as quick step guides, learning services checklists, delivery specialist/instructor guides.
• Outline course and/or modular content and participate in storyboarding and the creation of education content.
• Create consistent, streamlined learning services using common company style, standards and development tools and design, c and populate course materials in the Learning Management System (LMS) and perform tests to make sure it is functional.
• Draw upon a working knowledge of integrating multi-media, advanced simulations, and other learning activities to effectively teach concepts and technical/clinical skills supported by a documented instructional design.
• Report on team performance and project impact using defined KPIs and data from the LMS, learner feedback, and other analytics tools.

You're the right fit if:

• You have a bachelor’s degree in medical device education, ideally Instructional Design, or related field.
• You’ve acquired 2+ years’ experience in the instructional design domain with hands-on experience building learning programs.
• Your skills include adult learning methodologies (including ADDIE), a variety of tested learning theories and experience with a Learning Management Systems (LMS). Confident use of learning development tools (MS Office Suite, Articulate Storyline 360, etc.).
• Comfortable working in a metrics-driven environment; capable of turning data into insights and actions to improve team and learner outcomes.
• Excellent verbal and written communication skills  
•  Excellent interpersonal communication skills, as well as being a motivated, collaborative team player. · Ability to be occasionally flexible with working hours to accommodate meetings with alternate time zones.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
•  Willingness to travel if/when business requires (<20%).

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details:

The pay range for this position in Highland Heights OH, Plymouth MN or Colorado Springs CO is $105,000-$137,000

The pay range in this position in San Diego CA is $117,000-$137,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Highland Heights OH; Colorado Springs CO, Plymouth MN or San Diego CA.

#LI-Office

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.