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Customer Service Team Leader
Posted on 7/25/2022
INACTIVE
Locations
Oxford, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Sales
Salesforce
PowerPoint/Keynote/Slides
Requirements
  • A minimum of 2 years previous experience as a team leader / supervisor in a fast paced customer service or sales environment
  • A passionate, hands-on people developer with proven record in coaching and performance management
  • Excellent English and French/Italian/Spanish/Portuguese communication skills - sentence construction, grammar, punctuation etc
  • Comfortable dealing with a high workload and juggling different complexities and business areas
  • A self-starter, with a sense of urgency, and who works well under pressure to meet deliverables
  • A data led individual with a strong attention to detail
  • Sense of professionalism and ability to develop good relationships
  • Advanced troubleshooting skills, with ability to come up with creative solutions
  • Flexible approach to business needs and comfortable with working weekends on a rotating schedule
  • Experience in the travel industry is desirable
  • A solid working knowledge of Salesforce, including reporting
  • Excel and powerpoint skills
Responsibilities
  • Build Stability: Strengthen our customer operations environments, implement best practices, and when appropriate drive change across existing workflows
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with vendors
  • Responsible for providing day-to-day functional direction to customer support agents, providing coaching and developmental feedback and performance management to set KPIs
  • Ensure that the team delivers the highest possible customer service levels to clients through inbound, outbound calls, emails & chats in a timely and efficient manner. Handle escalated complaints and deal with complex situations
TripAdvisor

1,001-5,000 employees

Travel guidance platform
Company mission
Liberty TripAdvisor Holdings' principal assets consist of its subsidiaries TripAdvisor and BuySeasons.