Director of Client Relations

Ernest is currently in search of a Director of Client Relations (sales director) within our Richmond, VA territory. We are looking for talented individuals with a proven ability to motivate, manage, and develop and grow an outside sales force. This is a full-time position that offers a competitive base salary, bonuses, perks, benefits, and a wonderful company culture.

The Director of Client Relations acts as the company’s consummate resource in achieving the long-term loyalty of our customers and managing all sales activities. This is accomplished through a combination of taking ownership of key account relationships and providing leadership, motivation, and direction to our sales force. Ultimately, this position is the focal point in our company’s long-term strategy to develop incremental GTM growth through in-depth selling with existing customers and through the acquisition of new customers.

• Manage and oversee the company’s sales direction and functions, including development of sales techniques, approaches and measurement standards.
• Strive to exceed the company’s sales objectives as to GTM production, GTM%, sales performance and customer loyalty.
• Manage, support and cultivate the development and growth of the sales force.
• Nurture the close working relationships with our valued supplier partners as it pertains to our core purpose.
• Maximize account penetration via in-depth selling.
• Ensure that the company’s sales force alerts senior management to any possible customer problems by immediately communicating complete and accurate information to all parties involved within the company.
• Respond swiftly, thoroughly and effectively to customer crises to assure satisfactory resolution.
• Conduct regularly scheduled reviews with the company’s sales force to discuss in-depth account reports, new opportunities, customer problems, competition, industry swings, new product information and introduction and organizational relationships.
• Act as the point-person for all departments when sales-related issues arise.
• Establish selling prices and approve deviations within company policy.
• Support and assist in the implementation of all company policies including credit and collections policies.
• Implement sales promotions, campaigns and sales contests.
• Lead monthly sales meetings.

Operational Responsibilities Include:

• Develop and maintain a yearly business plan that includes programs for improving the profitability of the company.
• Contributes to building a positive team spirit.
• Inspires and motivates employees to perform at a high level.
• Make recommendations to the company for better results, which should include better methods, systems and procedures.
• Select, hire and train sales team.

Requirements:

• Previous B2B outside sales experience 
• Previous experience managing an outside sales team 
• Experience with relevant business development approach preferred
• Industry experience not required 
• Must have an active drivers license and an acceptable driving record 

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