Full-Time
CX Knowledge Manager
Posted on 4/30/2024
AI-enabled communication platform for local businesses
Mid, Senior
Lehi, UT, USA
- 1+ years of experience in knowledge management, project management, or enablement
- Exceptional project management skills, with ability to prioritize tasks and meet deadlines in a fast-paced environment
- Excellent writing and editing skills, with a keen eye for detail and clarity
- Demonstrated ability to collaborate with multiple stakeholders
- Familiarity with customer support and success principles
- Experience with content management systems (CMS) and collaboration tools is a plus
- Experience with Salesforce Knowledge is a plus
- Develop and maintain an accurate, accessible, and relevant internal and external knowledge base
- Create a management plan to ensure content is regularly reviewed and updated
- Collaborate with cross-functional SMEs to create content, ensuring consistency and quality
- Optimize content for AI ingestion to increase deflection capabilities and CX rep efficiency
- Define and enforce content standards, formatting, and templates
- Monitor customer feedback and usage analytics to continuously refine and enhance content effectiveness
- Work with CX leadership on developing training resources to support new hire training
Podium is a leading provider of AI-powered communication solutions for local businesses, effectively merging messaging, payment collection, and marketing within a single platform. This tech-focused environment fosters a culture of innovation where employees engage in developing tools that help businesses enhance customer interactions and operational efficiency. Working here offers an opportunity to contribute to an industry-leading platform that directly impacts local business success across various sectors.
Company Stage
Series D
Total Funding
$425M
Headquarters
Lehi, Utah
Founded
2014
6 month growth
↓ -3%1 year growth
↓ -9%2 year growth
↓ -11%Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag