Full-Time

IT Support Analyst

Spot Freight

Spot Freight

201-500 employees

Reliable 3PL service ensuring timely freight delivery

Industrial & Manufacturing

Mid, Senior

Indianapolis, IN, USA + 1 more

Required Skills
TCP/IP
PowerShell
Microsoft Azure
Communications
Management
JIRA
Customer Service
Confluence
Requirements
  • 3-5 years of experience supporting Windows-based PCs in an enterprise environment, Microsoft 365 administration, Active Directory, and remote support.
  • 3-5 years of experience troubleshooting network issues for end-users
  • 3-5 years of experience configuring Windows enterprise device management using Intune, SCCM, or similar platforms
  • Experience with PowerShell scripting
  • Prior experience with IP phone systems
  • Prior experience with a ticketing system, Jira Service Management platform is ideal.
  • Attention to detail with ability to create, follow, and improve internal and external documentation.
  • Outstanding communication and customer service skills
  • Certifications in Microsoft Desktop, 365, or Azure desired.
Responsibilities
  • Efficiently resolving Windows/Mac hardware and software issues of varying complexity both in-person and remotely
  • Deployment of PC/Mac workstations, network infrastructure, and audio/video equipment
  • Troubleshoot network issues using knowledge of TCP/IP, DHCP, DNS, and 802.11 protocols
  • Maintenance and troubleshooting of network-connected printers and digital signage
  • Perform root-cause analysis for incidents updating relevant documentation and SOPs upon resolution
  • Managing incidents and service requests with professional communication through Jira ticketing system
  • Office 365 administration of users, Exchange mailboxes, and security incidents in Defender via GUI and PowerShell
  • Managing users, workstations, and groups with Active Directory
  • Management of PCs using Microsoft Intune and deployment using Windows Autopilot
  • Incident response using Microsoft Defender and Sentinel One
  • Administration of GoTo Connect VOIP system
  • Managing users and access levels in Lenel S2 door access system
  • Maintain and update documentation for internal and external processes using Confluence
  • Manage user onboarding and offboarding with accuracy following department SOPs
  • Drive automation of existing onboarding/offboarding processes
  • Inventory management of computer hardware and peripherals
  • Balancing service requests and projects with changing priority (approximately 70% service requests, 30% projects)
  • Testing and implementation of new hardware and software
  • Must be willing to travel to other office locations (up to 20%)
  • Must be willing to work flexible hours as required, including holidays.

Company Stage

N/A

Total Funding

N/A

Headquarters

Indianapolis, Indiana

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

17%
INACTIVE