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Practice Coordinator
Los Altos
Confirmed live in the last 24 hours
Locations
Mountain View, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Communications
Requirements
  • Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
  • Troubleshoot any scheduling issues and make changes to the patient portal when needed
  • Elevate scheduling concerns to clinical team when necessary
  • Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Strong communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
Responsibilities
  • Greet patients with a warm and friendly welcome
  • Check patients in and out through our EMR calendar
  • Ensure all patients have an intake form & insurance information on file prior to appointment starting
  • Serve complimentary beverages to our guests & hang belongings in closet
  • Maintain clinic reception and lobby cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned
  • Provide exceptional service representative of Kindbody
  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
  • Manage clinic supply inventory and communicate needs to HQ
  • Maintain clear communication with HQ about overall shop operations
  • Manage event preparation & set up on an as needed basis
  • Sell packages, products and memberships
  • Other duties and projects as assigned
Desired Qualifications
  • 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
  • A passion for women's health, fertility is a plus
  • Experience in handling medical and insurance billing
  • Desire to be actively involved in events
  • Experience in front desk sales
Kindbody

501-1,000 employees

Company Overview
Kindbody operates a health and tech company intended to offer fertility services and treatments for the modern woman.
Benefits
  • Paid vacation
  • Sick time
  • PTO to vote
  • Medical, dental, vision insurance (FSA & HSA options)
  • Company-paid life insurance
  • Short Term & Long Term Disability Options
  • Paid Parental Leave
  • 401(k) plans
  • Free Peloton membership
  • Monthyl guided meditation