Carrier Relations Manager

Why this role matters

This leadership role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally. A newly created role with multiple stakeholders and expectations of quick market acceptance and growth, the successful candidate must have mastery of a range of leadership skills to drive the growth of advanced network APIs.

We seek to recruit an experienced Carrier Relations Manager (Africa) to join the team. This person will ensure we develop a world class team responsible for creating the best network connectivity and innovation to drive our customers’ success. 

Your key responsibilities:

• Create, own, and lead the plan for coverage in Africa ensuring Vonage has the best connectivity products and services to meet our customers' needs.
• Contracting with CSPs/MNOs for SMS, RCS, Voice and Numbers connectivity in the region.
• Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners.
• Build and maintain strategic relationships with CSP leaders, industry regulatory bodies and key vendor partners.
• Support service Go-to-Market activities at Vonage and externally.
• Work with Vonage Sales. Product, Legal, Operations, Engineering teams to enhance services and operating models and product.
• Presenting Vonage at industry events (MEF, RCS, GSMA) and CSP/MNO engagements.

What you'll bring:

• Knowledge and experience of in Carrier Relations in the region for SMS, RCS, Voice and Number services.
• Highly evolved strategic mindset capable of driving new initiatives from ideation to execution.
• Experience leading complex commercial projects involving extended virtual teams.
• Knowledge of the cloud communications industry (UCaaS/ CCaaS and /or APIs).
• Deep knowledge of how the API marketplace is regulated, operated and managed.
• Experience working directly with the world’s largest digital brands.
• Extensive experience working directly with Carriers (CSPs) in the region.
• Strong presentation, communication and interpersonal skills.
• Fluent in English and French language skills.

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
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