Full-Time

Field Operations Engineer

Pano AI

Pano AI

51-200 employees

AI-powered early wildfire detection and mitigation platform

AI & Machine Learning
Fintech
Hardware
Data & Analytics
Energy
Aerospace

Mid, Senior

Denver, CO, USA

Required Skills
Communications
Customer Service
Requirements
  • Bachelor's degree in Engineering or equivalent experience
  • Minimum of 5 years of experience in a field service engineering role
  • Strong technical skills in relevant technologies/equipment
  • Excellent problem-solving and analytical abilities
  • Outstanding communication and customer service skills
  • Ability to work independently and manage multiple tasks effectively
  • Willingness to travel frequently within North America and occasionally internationally
  • Ability to work in the field, including going up and down stairs and ladders
Responsibilities
  • Conduct on-site audits, installations, maintenance, and repair of complex equipment and systems
  • Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site
  • Ability to direct third party service providers
  • Collaborate with cross-functional teams to improve product design and service delivery
  • Train and mentor junior engineers and technicians
  • Ensure compliance with safety protocols and company policies
  • Maintain detailed documentation of service operations and customer interactions
  • Manage service projects, ensuring timely and cost-effective completion
  • Provide feedback to the engineering team for product improvements
  • Stay updated with the latest industry trends and technologies
  • Ability to travel up to 66% of the time

Pano AI, a leading company in early wildfire detection and intelligence, offers a unique blend of advanced hardware, artificial intelligence, and software to provide real-time, actionable intelligence on wildfire threats. Their integrated solution, Pano Rapid Detect, combines multiple data sources, including ultra-high-definition cameras and satellite feeds, to empower detection specialists with rapid data analysis and enhanced visual equipment, significantly speeding up response times. With a team of seasoned technology professionals from renowned companies, Pano AI is committed to providing advanced tools to firefighters, thereby safeguarding lives, communities, and the environment.

Company Stage

Series A

Total Funding

$45M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

28%

1 year growth

133%

2 year growth

333%