Full-Time
Field Operations Engineer
Confirmed live in the last 24 hours
AI-powered early wildfire detection and mitigation platform
Mid, Senior
Remote in USA
- Bachelor's degree in Engineering or equivalent experience
- Minimum of 5 years of experience in a field service engineering role
- Strong technical skills in relevant technologies/equipment
- Excellent problem-solving and analytical abilities
- Outstanding communication and customer service skills
- Ability to work independently and manage multiple tasks effectively
- Willingness to travel frequently within North America and occasionally internationally
- Ability to work in the field, including going up and down stairs and ladders
- Conduct on-site audits, installations, maintenance, and repair of complex equipment and systems
- Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site
- Ability to direct third party service providers
- Collaborate with cross-functional teams to improve product design and service delivery
- Train and mentor junior engineers and technicians
- Ensure compliance with safety protocols and company policies
- Maintain detailed documentation of service operations and customer interactions
- Manage service projects, ensuring timely and cost-effective completion
- Provide feedback to the engineering team for product improvements
- Stay updated with the latest industry trends and technologies
- Ability to travel up to 66% of the time
Pano AI, a leading company in early wildfire detection and intelligence, offers a unique blend of advanced hardware, artificial intelligence, and software to provide real-time, actionable intelligence on wildfire threats. Their integrated solution, Pano Rapid Detect, combines multiple data sources, including ultra-high-definition cameras and satellite feeds, to empower detection specialists with rapid data analysis and enhanced visual equipment, significantly speeding up response times. With a team of seasoned technology professionals from renowned companies, Pano AI is committed to providing advanced tools to firefighters, thereby safeguarding lives, communities, and the environment.
Company Stage
Series A
Total Funding
$45M
Headquarters
San Francisco, California
Founded
2019