Director of Technology

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide an intuitive and integrated experience for customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world. You’ll drive how we deliver a seamless and fast customer experience with digital at the center of AT&T's distribution channels. We’re offering an opportunity to revolutionize the digital space and the chance to create a career that will propel your future. 

Director of Technology – Omnichannel Platform Services

Team Overview

Omnichannel Platforms Services team is focused on building multi-tenant domain services for Sales, Services and Support functional areas that can be leveraged across Web, App, Salesforce, VA, Indirect and other channels. Omnichannel Platform Services is part CTX (Consumer Technology eXperience) organization which is part of the broader AT&T Technology Services organization. 

Position Overview

AT&T Consumer Technology eXperience team is looking for a Director of Technology who is passionate about the eCommerce industry and has analytical and multi-task abilities to thrive in a fast-paced environment. As aDirector,you will be responsible forthe product strategy, planning, design and development of various initiatives for AT&T’s customer and employee digital experience across our consumer distribution channels. You will manage and lead the software product development life cycle from inception to production launch and post-production support.  You must possess strong technical background to ensure you are designing modular & scalable web components, you must have experience leading large cross-organizational software development projects and have a well-rounded technical background in current web and micro-service technologies.

Responsibilities

• Develop vision and roadmap, and execute with coherent strategy, including design, user requirements, market assessments and scalable delivery plan for multiple domain areas

• Engage customers, partners and internal stakeholders to determine business requirements, technical considerations and strategic objectives

• Craft and communicate product strategy across the organization and influence senior executives to acquire the necessary resources.

• Collaborate with PM, Engineering and operations peers to deliver strategic and tactical plans and objectives

• Provide technical design and architectural leadership to multiple teams and projects to help ensure applications are integrated and adhere to stated architectural and design principles and standards while having the opportunity to remain in a hands-on engineering role.

• Drive efforts to architect, design, develop, and implement technology-enabled business and technical information solutions encompassing multiple specializations, platforms, and technologies

• Lead the craftsmanship, availability, resilience, and scalability of your solutions

• Owns key initiatives & deliverables especially in a specific domain area

• Provide functional and technical leadership to other Associate Directors, Product Managers, Lead Engineers, Architects and Quality Analysts

• Enforce company policies in the areas of development methodology, architecture, security, change and configuration management and compliance

• Direct a team of one or more IT organizations which targets 8 or more IT employee direct reports typically with Associate Directors and a total org size of 50 or more.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• 10+ years of experience in working in Engineering or Development roles.

• 10+ years of progressive experience in building high volume e-commerce applications.

• 10+ years of experience building web applications using Java, Spring Boot, Spring and REST

• 8+ years of experience with leading and managing teams.

• 5+ years of Product Management experience

• Experience usingObservability tools like Splunk/ELK, Dynatrace, Grafana, Prometheus

• Prior experience with Digital transformations

Preferred Qualifications

• Experience in thought leadership and creating high quality products

• Experience in leadership with the ability to work well across business units, building relationships to deliver on joint objectives and key results

• Experience in building multi-tenant, multi-channel or multi-tenant aware e-commerce platforms

• Expert knowledge and experience working with asynchronous message processing, stream processing and event driven computing.

• Experience working within Agile/Scrum/Kanban development team

• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders